Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15823 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6073 Views
  • 2 replies
  • 3 likes

No network signal

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is any...

Amyma by Regular
  • 6066 Views
  • 32 replies
  • 5 likes

Vodafone-Three merging

With the Vodafone-Three merger after the 7th December, what will happen with existing contracts? Will we be moved over to a new network?Also will we be getting features like Visual Voicemail and 5G Standalone after the merger, since Vodafone has them...

Anonymous by Not applicable
  • 886 Views
  • 3 replies
  • 0 likes

5G a dream

Live in North London and 5G is a dream on my mobile…should have it…and have been with 3 for over 15 years…used to talk to Scottish people and Indian last 7-8 years…but never resolve big 5G issues…and bills just go up and up…new customers get deals…ba...

D-no by Fledgling
  • 312 Views
  • 1 replies
  • 0 likes

Outrageously Bad Network

Network is now so bad on three I would get more signal if I cancelled my contract took the money I spent on that contract and burnt it . I could get better Comms with two empty yogurt pots and a length of string . How can they justify charging a sing...

27277 by Fledgling
  • 772 Views
  • 3 replies
  • 3 likes

MMS not sending

For some reason, my MMS messages are not sending to non Iphone users. I have my spending cap increased to well over the amount to send a picture message. Myself and my sister have the same issue with picture messages to non iphone users. Any recommen...

Kshark90 by Fledgling
  • 474 Views
  • 1 replies
  • 0 likes

Three network problems

Is anyone having issues with the three network? Particularly since 2am my services are intermittent and my other sim (smarty) can't make or receive calls and VoLTE is switched on (I know this isn't the community for smarty just thought I should menti...

Calls has poor quality to landline but fine for mobile numbers

Hello,Anyone has any idea on the issue I am facing. It has be going for really long time. When I call any other mobile number there is no issue with the call but if I call any landline number, the call has a poor quality and my voice has drops in the...

No network or WiFi

No signal at all in phone or in WiFi on all devices. WiFi is down every day for some time and now no Network at all …

Akc by Fledgling
  • 284 Views
  • 1 replies
  • 0 likes