Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6725 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3489 Views
  • 2 replies
  • 3 likes

Number port hasn’t happened after 48 hours !

Number port hasn’t happened after 48 hours and theres no one available on live chat and phone number just wont let me speak to anyone how can i get help with this??

ODC by Fledgling
  • 302 Views
  • 1 replies
  • 0 likes

5g WiFi

So I am moving area pretty soon and three online are saying my area hasn’t got broadband at the moment surely they can’t make me pay for internet or service that I am not getting it not my fault that area isn’t serviced with broadband for three 

Network issues

Why i can't use my mobile data and i have an allowance of 75GB and im using roaming.   

Screenshot_2024-08-07-23-17-49-476_com.hutchison3g.planet3.jpg IMG_20240808_040443.jpg
Mhaui by Fledgling
  • 267 Views
  • 1 replies
  • 0 likes

Account

I have received a bill for an account that was cancelled in June 2024. Please check the deatils at your end.

Jenny1 by Fledgling
  • 435 Views
  • 3 replies
  • 0 likes

5g broadband

Helloi recieved my 5g home broadband today and managed to set it up and get connected.I have a cctv system which I connected too my 5g hub by cable, my issue is I can only view my cctv cameras on my phone when I’m on wifi at home, I’m unable too view...

Albundiz by Fledgling
  • 703 Views
  • 6 replies
  • 0 likes

I paid for roam in europe but it never worked.

Hi there,I recently purchased the 14 day europe roaming add on for £24. When I was in europe, my phone wouldn't work, so I had a chat online with an assistant (Rohan) who basically said "That doesn't work on your plan". I told him I puchased it as an...

How do I turn on alerts for a missed call when the phone is off?

Hi, I just got a new iPhone and now I can’t get text alerts when I miss a call when the phone is off, I tried my old sim in the 3 phones I have and the old sim received a message for each phone so I know it’s not the phone that’s the problem. Does an...

LoveLia by Fledgling
  • 582 Views
  • 3 replies
  • 0 likes

Costs in Moldova

I have a monthly phone contract with # and will be going to Moldova next month. How much will I be charged for calls, texts and data whilst in that country?Many thanks for your help.

StuartG by Fledgling
  • 805 Views
  • 8 replies
  • 0 likes

3 5g mast

hi I have 2 5g masts from 3 in my area that have not been turned on yetthe address of the first mast is around NG104AAthe address of the second mast is around NG101DHis there any reason as to why they haven't been turned on yet? it would greatly impr...

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