Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32326 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11341 Views
  • 2 replies
  • 4 likes

Using phone abroad Italy

I'm on unlimited for everything with no spending cap but in an emergency situation today I tried to use the phone to make a call, when that didn't work I tried to send a what's app and a text but got the message "Hi there, you've reached your monthly...

Internet dropping out.

I recently posted regarding my internet loosing connection in a rural area of Derby, thinking it could be poor signal strength using a ZTE MC801A router with 3 telling me there’s no issues within my post code however I’ve noticed this seems to happen...

Problem with phone mast in Bude

Hello, I hope someone has more information to help… for 3 days now, during the day the 4G signal from our local mast in Bude has dropped from full signal to just 2 bars. At the same time data *stops*. It doesn’t go slow, it stops. Not just on my phon...

Constant messages but data roaming unavailable

I’m currently in France and have been for the past 9 days using daily roaming charges of £2.Today for some reason I’ve received over 50 messages from Three telling me that I have unlocked my UK allowance for Go Roam in Europe destinations. However i ...

Overseas networks

Does anyone know which networks does 3 partner with in France, Italy and Switzerland.?

Briand by Fledgling
  • 985 Views
  • 5 replies
  • 0 likes

Bo

I don't understand how can they get away with something like that for first 6 months of contract internet was unusable download speed was in  kb/s not even an 1mb/s but they was taken money normally every time I contact them they Fixing antena so the...

Bolo by Fledgling
  • 363 Views
  • 1 replies
  • 0 likes

No internet service

I’m in Bradford City Centre and for the past two days between 12-5pm I have had no internet connection. Can someone let me know if there is an issue in my area please?

Best solution APPLE WATCH ULTRA 2 MOBILE PLAN NOT PAIRING

“There's a problemE53304-Smartwatch pairing cannot be activated - Chat to one of our team :- From your Three phone 333, From any other phone 0333 338 1001”I am unable to pair my Apple Watch Ultra 2 to the watch mobile plan I have. I have read through...

Nogsy by Fledgling
  • 2050 Views
  • 5 replies
  • 0 likes

Number transfer. How to do it?

I ordered new phone through fonehouse. Since i move to uk 8years ago i order my phones through them. (very good deals). Never have any problem. I got iphone 16 upgrade from 14. I gave them my Pac number as always. I got my new phone this morning. I d...

Bence by Fledgling
  • 1469 Views
  • 1 replies
  • 0 likes

Dumb Phone Used For Calls And Texts Only

I have a Nokia 3310 (3G) 2017 dumb phone on PAYG.i only want it for calls and texts. This worked well until the 3G switch off.My phone still works at home though for texts and calls, but not when I am away from home. Is the phone accessing 2G signal ...

Timi by Fledgling
  • 783 Views
  • 1 replies
  • 0 likes