Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32336 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11343 Views
  • 2 replies
  • 4 likes

Using phone abroad.

Hi,I use an iPhone 13. My plan includes for 56 days roaming abroad. But when I am abroad (Europe) I never get any signal at all. (I end up having to buy esims)Any suggestions? Thanks

Briand by Fledgling
  • 695 Views
  • 2 replies
  • 0 likes

5G network dropping, 4G really slow. iPhone 14

Let me start by saying the phone is new, the sim is also new. for the past 4 months I’ve had great 5G speed. Then it dropped, I can’t reset it to catch on 5G only get one bar and it drops to 4G. 4G has two bars. no 5G on, no allowing more data on 5G ...

MEGie6x by Fledgling
  • 888 Views
  • 1 replies
  • 0 likes

Atw pass not activate

Just landed abroad i had purchased a 7 day atw pass, when I landed i received the charge text telling me there will be extra charges due to being out of the eu. The pass still hasn't activated so I read the forums which told me to turn off spend cap ...

Nuttah by Fledgling
  • 1010 Views
  • 2 replies
  • 0 likes

Poor Signal

I live in a rural area on the outskirts of Derby and always have had a very poor signal fluctuating between  - 108 dBm and -115 dBm with download speeds of between 2 Mpbs and 15 Mbps using a ZTE MC 801a router. On several occasions nearly every day m...

can't make calls / not connected

So I've been using 3 for a while on my Xiaomi Redmi 5 and it's worked fine in the past. Recently I've been having an issue where I can't make or receive any calls. In my phone book they show up as 'didn't connect', so the line is just silent and then...

Rth by Fledgling
  • 806 Views
  • 2 replies
  • 0 likes

Unable to access youtube on projector device

I am using 3 wifi on my aurzen eazze projector. Until last month i could watch youtube Netflix and prime on the device, but now YouTube not playing on wifi network. It’s working fine if i change the network. What’s the issue with 3network for playing...

Ramach by Fledgling
  • 733 Views
  • 0 replies
  • 0 likes

Fast speeds at first, now barely double figures

I'm on the Home BB 24M Unlimited 5G and for the first few months I was getting around 150mb download speeds, but up until a few weeks ago, i'm barely getting 10mb. I've tried moving the router, factory resetting, updating drivers, nothign works.

Call Forwarding

I want to know who to set up a call divert if call is not answered in 10 seconds. I have tried using short code 61 but it defaults to 30 seconds and returns invalid MMi code. 

Cabinet open

I've noticed an open cabinet door in the Preston area 

Dj1403 by Regular
  • 972 Views
  • 5 replies
  • 0 likes

Simo Lite

Just upgraded from monthly sim only unlimited calls/texts and 4g data to 24 month simo lite unlimited data/calls/texts. Order says complete but when does it begin as still cannot get any data access for internet. 

MAC193 by Fledgling
  • 498 Views
  • 1 replies
  • 0 likes