Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34288 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11914 Views
  • 2 replies
  • 4 likes

International Roaming

Hi,As I am travelling India next week I need to know if I am able to receive calls/text messages Thanks,Mohammed Rafi.

rafi by Fledgling
  • 671 Views
  • 2 replies
  • 0 likes

Roaming in Spain

Hi, currently in the Canaries, haven’t been able to make a call, send an SMS or access the internet via 4/5G. Roaming is included in my plan, it is switched on in my phone and I have no spending cap. Any help would be invaluable. 

PaulJ by Fledgling
  • 839 Views
  • 1 replies
  • 0 likes

Calling a talktalk number

Hi i have just joined talktalk network for home broadband and calls.I have noticed that i can call my mobile number and it works but when i call from my mobile to my home landline it does not work ??Can i ask who do i need to report it to as is it a ...

Network not working at all

Unable to make or receive calls at all. I have important calls that I need to make and receive. This has been ongoing a week now with no signs of improvement. What is going on? I’ve heard there is a merger between Vodafone and three but I have never ...

Kelh62 by Fledgling
  • 2459 Views
  • 5 replies
  • 0 likes

How an I get fre dat

Need Xtra data but can't afford till wed how can I get free data to tie me over 

Ratters by Fledgling
  • 595 Views
  • 2 replies
  • 0 likes

Stuck on Band 20 with DL speed between 10-15 Mbits

Joined Three in Oct 2020 for reliable 4G internet in our rural area (********). At the time, I was getting around 47 Mbit/s — a huge improvement over BT’s 1.5 Mbit/s via phone line. However, over the years, download speeds have gradually dropped. I’m...

macgoetz by Fledgling
  • 782 Views
  • 1 replies
  • 0 likes

One time passcodes not working since porting

Hello, I have switched to three from EE and although Three are saying my porting has worked successfully, I am not receiving any one time passcodes from my banking apps etc. Other text messages are working as are phone calls.i have spoken to five dif...

Telephone Connection

Is anyone here able to help? This has been a long term issue, and I am at the end of my tether with it. Whenever I make a call to a business to purchase something or organise a service and provide data, my phone connection is disrupted.  I can be hav...

KEllis by Fledgling
  • 599 Views
  • 1 replies
  • 0 likes

Best solution Help , Wi-Fi calls have stopped working

Please can anyone help, Wi-Fi calling has stopped working, tried all obvious things customer service couldn’t help, I need this for urgent health related calls , I have iPhone 11 , used to work fine ?

Mark58 by Regular
  • 1406 Views
  • 1 replies
  • 0 likes