Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
I have received a bill for an account that was cancelled in June 2024. Please check the deatils at your end.
Helloi recieved my 5g home broadband today and managed to set it up and get connected.I have a cctv system which I connected too my 5g hub by cable, my issue is I can only view my cctv cameras on my phone when I’m on wifi at home, I’m unable too view...
Hi there,I recently purchased the 14 day europe roaming add on for £24. When I was in europe, my phone wouldn't work, so I had a chat online with an assistant (Rohan) who basically said "That doesn't work on your plan". I told him I puchased it as an...
Hi, I just got a new iPhone and now I can’t get text alerts when I miss a call when the phone is off, I tried my old sim in the 3 phones I have and the old sim received a message for each phone so I know it’s not the phone that’s the problem. Does an...
I have a monthly phone contract with # and will be going to Moldova next month. How much will I be charged for calls, texts and data whilst in that country?Many thanks for your help.
hi I have 2 5g masts from 3 in my area that have not been turned on yetthe address of the first mast is around NG104AAthe address of the second mast is around NG101DHis there any reason as to why they haven't been turned on yet? it would greatly impr...
I have bought the 100GB data pack (renewable), yet it wont allow me to use the data from it. It says it is active. I can only use data when i have cash credit and it charges me from it. Why cant i use my allowance? FYI i am currently abroad but in a ...
Hi,How can I use roaming aboard?
Hi, my brother can't receive phone calls from 0800 numbers as he's abroad. Before he left abroad for holidays he chat with someone from Three and he's been told that he need to pay for add on or something like this( he s on a contract not paying sim)...
