Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Unable to receive

No calls going through or coming through !!

Hi its 07*********

I would like to keep my number and go to pay as you go at end of my contract

Receiving texts and calls in Australia without Roaming Charges

Hi, I have a pay monthly SIM and I am moving back to Australia for 2 years. I need my UK number for 2FA and to receive any calls. I don't need data. I am trying to understand how to have the SIM connected to AUS networks without triggering daily roam...

Can’t call or use data in the house

I’ve been a loyal customer to three network for the past 18 years and to now only use data and make calls when I’m far away from my house is not good at all, In the house there is totally no signal at all to make calls or go online. This only started...

Hi My three dashboard allowances reset on 23rd its not done?Is this normal?,

Best solution My number in iPhone settings won’t change

I was previously with Vodafone and have now joined Three. My existing number has ported over today and calls/sms messages all work perfectly fine and show my original number but the number in my iPhone settings is the temporary Three number. I can’t ...

Data Roaming in Greece.

Hi, Im on a 24 month contract with unlimited data, text and calls and going to Greece on Friday for 14 days.Do I have to buy a 14 day roaming pack for £24 to use my phone ? How much data allowance will I have?

Samsung Galaxy A8S Issue

I had to factory reset my phone as my data was simply not working on 3 network. Now my calls are not going through. The call starts as normal but there is no connecting, no sound. I dont have wifi calling on the phone, as I was told to turn that off,...

Cannot Get Replacement Sim / eSim

Upgraded to iPhone 16, setup process failed and I had to reset phone, as a result I now no longer have a sim for my phone thus no data or way of making phone calls. Phoned twice to support now to be told there is a system issue and they cannot send o...

PAC code incorrect

So i’m finally leaving 3. I’ve got my PAC code, given my number and code to my new provider, and it just says ‘recheck this is correct’. It’s definitely correct as i’ve tried multiple times with no luck. Trying to change my numbers as soon as possibl...