Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Problems buying data add on

I am currently trying to purchase a new add on. My current add on has two weeks left but I am Almost out of data so I need to buy a new one. I had cash credit to convert to a data add on. But every time I try to add one it says “Sorry, you can only h...

Best solution Replace/transfer eSIM whilst abroad.

I am thinking of swapping my physical SIM for an eSIM.If I were to break or lose my phone abroad, is it possible to transfer the eSIM to a different phone whilst still abroad? I was reading on an O2 forum that for O2 the eSIM needs to activated in th...

5g ZTE Router

Hellotrying to find a way to connect to my ZTE MC801 router remotely ie away from home.does anyone have any guidance or experience on how to do this?cheers

Sim Activ

Hi Team,Can you please assist with the activation of new number

New to three community

Hi I am new three I just moved from sky to three. Since being with three I find it much better with signal and better internet connection,Data speeds. I hope that you will make feel welcome on the community and just say hello

PUK

My sim is blocked and I need PUK code

Issues since joining Three

I cannot receive text messages after swapping to Three. I believe it is totally Three's fault as I have; reset my phone and every possible setting on my iPhone 13, Contact Apple Support who scanned my phone couple of times and found no issues, your c...

What on earth is going on with the 3 network!

Been having a NIGHTMARE with 3 network over the last few weeks & been with them on PAYG for years!Been trying to text / ring my customers but says NOT DELIVERED or CAN’T CONNECT my call, it randomly does it for some then not for others and YES i do h...

Adult content filter switch not working. Using it appears to have duplicated my plan?

I've had a mobile broadband plan w/ router for about a month. In this time the adult content filter has not been responding to my attempts to switch it off.Tonight I verified my age via inputting my credit card details. As soon as I did this, it appe...

Used to have the free 200M data sim but it stopped without notification?

For the last couple of years, I've had an active free 200MB monthly data sim.Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).I c...