Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Cancellation

Hi i cancelled my contract i owed approx £40 he said you will recieve a final bill so i didnt have to pay it would just be added to the final bill,however now three have said they have denied my request to cancell the contract due to owing the bill ...

Three Roaming Italy - Mobile Network unavailable

Hi, I've arrived in Italy after purchasing a 14 day pass over the weekend and am unable to connect to Mobile Networks.Going into the settings to try and select a network, all the listed connections have (forbidden) beside them. Three state they shoul...

Split port in from lebara

Hi i recently ported in from lebara and i think it was a split or partial port. I cannot receive calls or sms also i cannot register the number in the app it says"This number doesn't match our records. Please try again". I called customer services bu...

Slow downlink network speed

Hi, the 4G and 5G network downlink speed has been very slow since last Friday in my area PE19 *** in St Neots. The speedtest result is Download 0.92 Mbps. Traceroute to tracert three.co.uk is basically unsuccessful: Tracing route to three.co.uk [92.4...

Can't receive and send text messages while in Italy

Hi , Thanks for those who'll reply to my query. The customer service and technical team haven't solved this issue in 2 months. I'm currently abroad, Italy- and I don't receive SMS texts messages.My suspect is that I don't have a Go Roam tariff while ...

Best solution Calling home

Can I call back home in the UK from the USA as if I am in the UK?

stop receiving calls due to very wek signal in London

Hi Guys, Callers complain that they cannot get through to me as it comes across as busy. They are not even directed to voicemail. I only found out recently. I have popped into the three store many times and it seems that there is an issue as the sign...

Mobile data temporarily turned off by operator

Have this morning received the following notification "mobile data temporarily turned off by operator for SIM 1". I have a Samsung A55 and have tried restarting phone and resetting mobile network to no avail. I have plenty of my data allowance left....

Data Roaming in Greece

I thinks it's disgraceful that after being a loyal Three customer for over 15 years that I have to pay extra to use my data allowance in Greece. My wife who is with Tesco Mobile is able to use all her data allowance with no such charge. When my curre...

Best solution What are my options after hitting 12GB fair use

Hi. I’m currently abroad in Croatia and have hit the 12GB of fair use. Will buying an add on help or will I have to pay a surcharge for the rest of the holiday or until the next billing cycle. I have pay monthly unlimited data.