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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

DanniD by Community Support Team
  • 32821 Views
  • 975 replies
  • 2 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 11944 Views
  • 20 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3931 Views
  • 2 replies
  • 3 likes

No internet on mobile data

As of yesterday I am able to use Internet on mobile data when I am not on the WiFi. I can still make calls but no internet at all.

Luna22 by Fledgling
  • 298 Views
  • 1 replies
  • 0 likes

Network Access

anyone losing access to network? Mod note, post title edited for clarity on the subject

SandraB by Fledgling
  • 281 Views
  • 1 replies
  • 0 likes

5G SA ( standalone )

Hi,Anyone seem 5G SA ( Standalone ) on Three…Is showing on EE. Vodafone & 02 since iOS 18 ( but not Three )Thanks

5G Masts Telford Area Only

Three 5G masts has completed in Telford belowRandley, Telford TF3 2NPHalesfield 16, Telford TF7 4QSPrincess Royal Hospital, Telford TF1 6TFBagley Drive, Wellington, Telford, TF1 3NPThree 5G Masts has installed 5G antenna panels but not active yet (no...

Unable to access old voicemails

Now that Three no longer has the option of re-listening to a voicemail, does anyone know of any alternative voicemail apps that I can use.  I wasn't aware that they had removed the option to listen again, so have lost someone's contact details as a r...

Sandiev by Fledgling
  • 460 Views
  • 1 replies
  • 0 likes

Darren

Absolute disgrace off a service I'm gonna report it too tradeing standards  Mod note: title edited to remove personal info

Daz by Fledgling
  • 400 Views
  • 2 replies
  • 0 likes

Number not porting to three

Since 15/6 when I sent a port request to transfer my number to three from lebara for my number to port. I’ve  been in touch with your support team every day and finally found out there’s an issue with the PAC not working being invalid. So I was asked...

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Maz1 by Fledgling
  • 396 Views
  • 1 replies
  • 0 likes
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