Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34217 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11886 Views
  • 2 replies
  • 4 likes

Best solution WiFi calling not working

Hii depend on WiFi calling as we have no signal. It worked fine, I went on holiday p, used an eSIM and since I came back a week ago, it hasn’t worked.ive switched phone off and on, switched off WiFi calling and back on, can’t find VoLTE as mentioned ...

Dornie by Regular
  • 5152 Views
  • 35 replies
  • 0 likes

My voicemails aren’t coming through

I set my voicemail up and can access my mailbox but it says no new messages, when I know there definitely are new messages (I got my friend to leave me a voicemail)

Stacey92 by Fledgling
  • 1078 Views
  • 6 replies
  • 0 likes

WiFi not working

My WiFi calling is not working no icon on the left side of my phone I have WiFi calling on my husband iPhone is working so why isn’t mine?

Moving old 3 number to new 3 sim

I am looking to purchase an 'existing customer offer' for a sim. Would I still have to move my number through another network or can I now transfer my number directly via 3?

Alam03 by Fledgling
  • 891 Views
  • 2 replies
  • 0 likes

Best solution WiFi calling stopped working

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.I use BT broadband. I have a wireless router.I have had the same setup for two years and had no problems until now.Since this morning, I have been una...

GHunt92 by Fledgling
  • 31808 Views
  • 114 replies
  • 2 likes

Roaming go with I’m number to France then Germany

I brought 2 SIM cards for myself and my son to travel abroad from the USA. Both of ours worked perfectly in London and in Paris. My son SIM card is working just fine he’s on an android. Mine on the other hand is not working   I even replaced the phys...

Hi

How do I stop my subscriptions with 3pay 

Alig46 by Fledgling
  • 537 Views
  • 2 replies
  • 0 likes

New sim

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7-day Go Roam Europe pass

When should I purchase 7-day Go Roam Europe pass. Before I arrive at destination or after.

Boab by Fledgling
  • 633 Views
  • 1 replies
  • 0 likes