Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Disconnected from network

Hi,Today, I have a message stating disconnected from network.No option to make calls.There is over £11 credit on the phone, PAYG.Any help, appreciated.

Atw not working

Son has been in USA on holiday since last wed .I purchased the 7 day atw pass but although it says active it hasn't worked the whole time.Tried the 24 hour one for £5 and worked fine ,that ran out bought another one,that worked .Tried the 3 day one y...

No service iOS 18

Since updating no service ? Any fix

Receiving calls and msgs

+44 7********* Reception issue with this number

Three otp not being received

I've upgraded my phone and I'm trying to set up my three app. However I'm not receiving my three otp to set it up. All other apps and websites otp are coming through just not threes. Any help would be appreciated

Best solution Accessing old mobile number

HeyI decided to move from EE to 3 due to finding a much cheaper deal. I have received my mobile phone from 3 and have a 3 sim card in the phone. However i have been told that i wont get my old (EE) mobile number until 25/09 even though the PAC code w...

I want speak some one

Hi my mobile data not working

Best solution Three MIFI data slowed to a crawl in a section of Wilmslow (SK9) since last Saturday.

Three data (via Three's supplied Huawei MIFI device and SIM) has slowed to a crawl in a section of Wilmslow (SK9) since last Saturday. Cannot use Zoom/VPN's etc. in the location as a consequence, not even overnight (i.e. after 1.00am) when the data s...

Hello. I have tried different options myself.

Hello, I don't know why? I can't connect via mobile Internet. In my laptop settings, I constantly get a function that there is no access to the modem or access point. And keeps popping up QK place usually password. I want to say a big thank you in ad...

Pay as you go balance on a feature phone

How can I check my pay as you go balance on a feature phone?The feature phone is my emergency backup. I have a SIM only smartphone for daily use.