Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Internet connectivity is terrible around Leeds city center since this morning

Internet connectivity has been terrible today. Nothing is working especially with the broadband.

Using external modem and Three 5G hub as a router only

I am getting an external 5G modem (i.e. one that is mounted outside, to receive best signal) and want to connect it to the Three 5G hub for use as the router. Is it as simple as plugging the Ethernet cable in to one of the LAN/WAN ports on the Hub, ...

No Network

Over the past months I have no network when at work ( both within the building ans also outside in the area - so cannot use internet/ emails/ messaging ...calls . Phone seems to work everywhere else and it was working fine? Says I have 4G but virtua...

Data completely cuts off from

In the last 5-6 days of my billing cycle my data completely cuts out! It shows and says 4G in the top corner but when I try to use anything other than calls and sms nothing connects or works until I hit wifi and then my phone blows up from messages/n...

One off and monthly charge for go roam pass

A family member on a lite pay monthly plan is trying to buy a one off 7 day EU roaming pass but when adding to basket it is asking for the one off cost of the pass ( expected) and also a £16 monthly charge ( unexpected!) . Is not possible to just pay...

Having problem with automated voice call. Not recognising option 1 2 or 3

Automated voice call does not acknowledge option 1 2 or 3

Access to 4g/5g on my Samsung A12 phone

Why does my settings only give me 3g/2g when three have told me that they have sent me 4g availability?

NO DATA

I am away with my children on holiday in Bulgaria I have got the data roaming pass paid £12 for I have 4 bar on yettle bg but no data we were supposed to be going out today but I would of used data to use the sat nav but I can’t as the is no data I h...

Civerage

Terrible coverage- everywhere i go I get 1 or 2 bars at best.... unless I go to France and I get 4 bars?????

Data roaming

I'm currently in menorca and I'm unable to use my mobile data. Data roaming is switched on but I'm not connecting properly. Any advice? I've logged into my 3 account it says I can use my data abroad but I can't connect