Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

DISILLUSIONED New Three Customer.

Mainly a cost decision, I recently moved from Vodafone to THREE and have not only found the connection jumps back and forth between 4G and 5G., but ALSO the THREE call clarity is a lottery, 65% of the time it works as it should, then the other 35% th...

Data abroad

The data doesn’t work here in Faroe Islands !

Internet

Good morning. Can't access my phone Internet

account unlock

I have bought a package and you have blocked my account, I want you to open it

5 hours to get an add on

I would be embarrassed to the point of closing my business if it took this long!im wanting to give 3 money for an add on.no one can do it. Im abroad & need data, i have all my info, passwords etc but cant get a simple data add on. the cat bit is path...

Calls

Hi thereSince last Wednesday I have been unable to make calls from my mobile to a specific landline number. I'm with 3 mobile and the landline is with virgin. I have tried ringing other numbers and the ones I've tried so far all go through and conne...

Roaming charge

I have been charged for roaming when at the time my phone was locked in an empty house and I was 10 miles away in a restaurant

Tip for issues with Mobile Data on Go Roam

Make sure to check if you have any other existing APN profiles! If you do, you have to remove them.To check: Settings > Mobile Service > Mobile Data Network. Make sure the APN under Mobile Data and MMS are both three.co.uk. If they are not, then you ...

Best solution 4G often claims to be on but doesnt work

As the title says really. I find very often my phone shows as connected to 4G but when you try to use anything on the Internet (browsers, apps, speed tests etc) they just don't work. I first noticed this at my work where coverage seems to come in and...

Best solution Three mobile offer

Been given a text and now an email allegedly from Three about the offer of a new Moto g mobile as the old 2G network is shutting down is this a genuine offer from Three??