Network

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Roaming divert

Hi therei hope that you are well.if i am abroad and i divert my three mobile number to a voip landline number… will anyone calling me then hear a local dial tone rather than an international dialling tone? I am aiming to avoid people calling me knowi...

texting issues

I have been having issues sending text, most time I get a reply saying 'message sending failed' it happens only to some particular phone numbers. Please I need help

VPN woes on Cisco hardware

@JonathanB I wonder if you can helpMy company has recently started using a new VPN, and I cannot connect to it for more than a couple of minutes using my Three data sim.It's a Cisco Anyconnect endpoint agent, presumably with a Cisco ASA in the backgr...

Network issue in Brazil

Hi community, I have been using pay as you go 10GB Plan roaming in Brazil from 4 September and it was all good untill today. The network suddenly down and can't search and select any network automatically and manually. The data roaming is on. Just ca...