Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6740 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3490 Views
  • 2 replies
  • 3 likes

Three is The Worst mobile Network in the whole UK

According to annual survey, mobile provider Three was found to be one of the worst, ranking in sixteenth place with a customer service score of just 66 percent. Nearly half (45 percent) of Three customers who took part in the report, claimed that the...

KAY21 by Fledgling
  • 2426 Views
  • 15 replies
  • 6 likes

Best solution In Cyprus and my phone has no data

When I landed I received no text from 3. My phone 15 has no data despite my being a pay monthly customer. I have tried turning on and off data roaming several times turning phone on and offresetting network I have got iCloud plus so that isn't the is...

Rayzor by Fledgling
  • 846 Views
  • 3 replies
  • 0 likes

Data add ons not working

I’ve bought add ons while I’m abroad at the Balearic Islands and the data isn’t working at all? Any reasons why?

Best solution Ring doorbell app doesn't work on Three anymore?

Anyone else having problems with the Ring doorbell app? Live View just loads forever until you close out of the app. No push notifications come through if someone presses bell. Works on every other mobile network/VPN and Wi-FI. Seems like a block on ...

Best solution Split CLI on Porting number

I recently ported my number from Lebara and received a text confirming it had all gone through… Happy days, so I thought.Made a test call and all good as showed my ported number correctly.  Sent a test text and this is where I am having issues.When I...

Anyone else wanting to leave due to poor service?

I've been a loyal customer for years, but since getting my new phone last month (that's when I noticed it, I don't know if that's the cause) I can not connect to the web anywhere within a mile of so of my house/town. I can't even get onto the 3 websi...

Renuvin by Fledgling
  • 2542 Views
  • 14 replies
  • 5 likes

Phone calls not working since fibre has been fitted

I’ve had problems at home for months now I can only call people over watsapp if I use normal call option no one can hear me and all of our phones are the same. All 4 of us are with 3 so this can not be a device issue but more to do with the provider ...

Katie by Regular
  • 905 Views
  • 5 replies
  • 0 likes

Network issues

Hi,i am using three network about 7 to 8 month.but i am not happy with the network i travel daily basis in uk they can't give proper singnals or internet i have contract with your network you provide me services properly this is our contract if can't...

Labels
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors