Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Mobile data signal dropping out

For the past week my mobile data has been regularly dropping signal, one day I could even receive text messages. I’ve tried everything that was advised, restarting my phone, checking for upgrades, switching airplane mode on and off and resetting my a...

Poor network

I have been having issues over 2 years now in my area

Voicemail deleted without my knowledge and saved VM have also disappeared

My VM greeting has been deleted . It was sentimental ( my dog barking ) it’s no longer my greeting and I haven’t deleted it . Also my saved voicemails have also been deleted - or longer there . How do I access them .

PS Portal Connection Problem

Hello All, I am having some trouble connecting to my PS5 via my Playstation Portal. I can use the iPhone Remote Play app on the Three network, so I think I have solved NAT issues and APN issues. However, it breaks when I use my phoone as a hotspot, o...

Phone now saying no service

3 network down

Thank you 3 for costing me business yesterday, i'm a sole trader (Courier) from approximately lunch time onwards i was unable to take work due to me not being able to either receive or make calls that resulted in customers not being able to book me f...

Phantom Three voicemail greeting wipe / deletion

Don't know if other people are experiencing this but my personal greeting on Three Voicemail is wiped and reset to the default one every month or so. Again and again and again. People in Smarty have reported this too (uses Three network) but apparent...

Emergency alert 2025

I didn’t receive the emergency weather warning alert today. ( didn’t receive any in the past either)settings all correct on iPhone.everyone else in house received but they are with other networks thought this had been sorted

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

5G on Pay as you go

Hi all, does the £10 pay as you go deal with 20GB of data, unlimited minutes and texts include 5G? Thanks.