Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

3G turn off

Very soon the 3G signal will be switched off by three. I am in an area that three's map says is excellent coverage indoor and outdoor for 4G ,but I get 1 bar and an unstable signal dropping in and out ( basically unusable internet ). I have tried to ...

Trade In information?

i ordered the new iPhone 16 and ordered a trade-in for my iPhone 14 which, with the offer, came in at £396. I was really pleased with this and opted for it to be paid into my bank.. Well, after almost two weeks of waiting i finally received the packa...

Daily Data disconnects

My 4G data disconnects daily at 5:30pm. Today it started at 5:30am as well.I assume this is to terminate open sessions but annoying.This is new to me this week as I have been on 3G with no issues but signal was finally turned off at the end of Septem...

Full signal but no data eSim pixel 9pro xl

Hi All,I recently got the pixel 9 pro XL and moved to an eSim, since this I have had issues with data not working. It shows full signal and doesn't say there is a data issue but apps say I'm offline and trying to browse the internet doesn't work. I c...

Three visual voicemails still not working

I moved all our 10 company lines from O2 to 3Gbut after sometime noticed the visual voicemail it’s not working,, I contacted customer services many time and been on the phone for very long to get this resolved, new SIM card sent out but still no luck...

Port number number to three

Recently I have applied online for port request and it gone smoothly, even I got massage from three that says it will be transferred today, but when I noticed my current sim network is disconnected, I checked new three sim but it didn't transferred, ...

Data usage way too high

I am a really low data user as I spend most of my time on wifi, its normally no more that 300mb a month and has been at that level for 5 years with Sky (primary sim) and Labara (second sim).I bought a Three 24gb24mth data sim to replace the Labara si...

Best solution HELP! Driving me nuts!

Hi. This issue is driving me nuts!! My Internet works fine. My local LAN is the issue. On my laptop, wirelessly, I try to connect to my NAS but sometimes it connects and other times it times out. On wired connection to router, all is fine. so wireles...

Update status please

I arrived in USA on Saturday 5 October 2024 to discover data roaming is not working for my device (partner has same phone and plan but all good). Went through a series of checks and attempts to fix but nothing has worked. The issue has been escalated...

Unable to use data while roaming

I was on the 30day data pack renew with 10gb unlimited mins and texts with the 5gb inc. since the new roaming rules started I have been unable to use any data while abroad. I am currently in the US and have had to resort to getting an E-Sim. I used t...