Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Intermittent problems making or receiving calls

Hello I updated my phone to the iphone 16 pro just over a month ago and have been having problems making and receiving calls this last week but only on the occasion.Most of the time my calls will go through with no issues and then occasionally I will...

Network down

Hi, looks like the network is currently down, post code ln13. Any information available?

Mitigate Network Congestion

Hi,I've been thinking about ways to reduce the impact caused by network congestion. Are there any settings customers can change to improve the service and reduce the probability of congestion?Thanks.

Data roaming not working

I bought a 3 day go roam extra pass for my trip to Morocco yesterday, but it’s still not turned on !! I’ve not recieved any text message, but money left my account. The bot isn’t helping either. Does anyone know if I have to activate it and how?? It’...

Roaming expired

My account is a month to month sim which has Roaming included but my account says roaming has ‘expired’. Any ideas?

Three has been down here for nearly 2 weeks.

The network has been down here for nearly 2 weeks.Customer service is useless and the online checker just says there is an issue. Does anyone know a way of finding out what is actually happening?

Data Roaming Limit incorrect texts

Have been abroad for the past 6 months, and have had roaming turned off.Also have not been billed for any data usage (as I use hotspots and wifi)Received a text in October saying I'd hit my £50 spend cap... but haven't been billed for it, or bought a...

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