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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32416 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11361 Views
  • 2 replies
  • 4 likes

Virgin Media landline can't connect to my mobile

I've just found out that I can't ring my mobile from my virgin media landline phone. It goes straight to voicemail after ringing and says that my number is busy even though it isn't. I saw that there's another post with the same problem (My Virgin Me...

Kirit by Fledgling
  • 805 Views
  • 8 replies
  • 0 likes

APN Modem issue

I have bought an LTE 4G USB MODEM with Wi-Fi HotSpot and i inserted the Three SIM card and when i turned the modem on it did not have internet connection even though i checked the sim card has internet, when i checked the manual it said you need to s...

Three UK is refusing to declare an outage over APN issues

We all know from the forum that hundreds of people are having an issue where many many websites (like dropbox.com, ring.com , and others) stop loading when using the 3Internet APN. We also know that using a VPN works, and that switching APN to three....

Move number from one account to another

Hi, I have 2 monthly pay numbers under my account (24MO contract). I receive a bill which charges me for both. I would like to transfer one of these numbers to my girlfriend and let her receive a separate bill. How can this be done? 

Best solution Whiteley Campion Road tower

There was a new comms tower erected near Campion Road, North Whiteley (Fareham) about a year and a half ago. The information board by the tower says it's shared by EE and Hutchison. I believe EE activated it over a year ago (at least, that's what the...

Coverage

Hi. ******** no signal no internet over 3 days ????

Isbuga by Fledgling
  • 252 Views
  • 2 replies
  • 0 likes

Best solution Prepaid data SIM status

For several years, I've used prepaid 3 data SIMs, e.g. 24GB over 24 months, discarding and replacing at expiry. This sort of thing: https://www.argos.co.uk/product/3342985As far as I can see, these haven't been listed on the main Three website for se...

Cisco Anyconnect Intermittant via Broadband and Mobile Tethering

We are having issues connecting using Cisco Anyconnect via our home Three 5G Broadband Wifi and connected. We have also tested using mobile tethering and its hit and miss if its offers a User/Password prompt.Its not an issue with the destination peer...

mickeshf by Fledgling
  • 351 Views
  • 0 replies
  • 0 likes

Best solution Using my phone abroad

hi, I am travelling to Budapest in November for 5 nights and have a pay monthly plan with three. I see Hungary is included in the Go Roam list, does this mean I can use my phone as normal while I am there?

3& Vodafone

Since three and vodafone merged, my internet has lagging issues. So sad. I thought I have escaped my nightmares at vodafone. I should have chosen other networks than 3. Just sad. 

mymmh by Fledgling
  • 449 Views
  • 3 replies
  • 1 likes