Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15231 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5635 Views
  • 2 replies
  • 3 likes

Cannot Make or Receive 4G Voice Calls in Hatfield Herts

I have been unable to make or receive calls in or near my home for the last three weeks. I’m in Hatfield Hertfordshire and have the problem around the town or near my address. I can make calls from near Hatfield House and in the 3 shop in Welwyn Gard...

flaneur by Fledgling
  • 420 Views
  • 6 replies
  • 0 likes

Terrible connectivity

I am in Leeds for a month for work and at this point I might as well throw my SIM card in the bin. I have had maybe 10 minutes of functional coverage in the last 2 weeks and the rest of the time I have to connect to free local WiFi to use my phone. N...

Best solution Roaming not working unlimited plan

I have an unlimited plan but roaming has never worked as expected.I’m currently on my third trip abroad since taking out the plan over a year ago. my understanding according to the automated text is that I should have 56 roaming passes annually but I...

Bad signal for two weeks now.

the Three signal has been so poor in the Albany Washington (uk) area over the past two weeks.When checking network coverage it says "We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing", so ...

SA1 by Regular
  • 305 Views
  • 3 replies
  • 0 likes

Useless Network

What is going on with your network? Ok I admit I’m in a small remote place…BIRMINGHAM…the uk’s second city…but my calls which have never been good are totally useless, dropping after a few seconds. It’s hardly worth having this phone right now I need...

No mobile signal or broadband in Saltdean

Since 20th of Feb (Thursday), there is no service or broadband in the Saltdean area of Brighton. Contacted the network a few times by phone and online assistance and no one can say for certainty when the repairs will be completed. The sparse informat...

Rico1 by Fledgling
  • 185 Views
  • 1 replies
  • 1 likes

Need help with PAYG Esim

Hi! I just activated my Esim. I got 5g network but i can't received any calls or texts. Do i need to top-up? Please help. Thank you.

D97 by Fledgling
  • 233 Views
  • 2 replies
  • 0 likes

No network service

The last 2 months  or so the network service has been awful for 2 weeks I had one bar service I wasn't able to text make or receive calls  it came back non to 4 bars for 2 days then went back to 1 bar for 3 weeks  I contacted 3 they said it was a pro...

Fay82 by Fledgling
  • 191 Views
  • 1 replies
  • 0 likes

Help

Hello all,  i need to contact a human from three company i have this problem and no one is answering me, is there a way to contact a human, here is my problem :EsimI live out of uk, i have an expired sim card, I've used it for my whatsapp business ac...

Longjump by Fledgling
  • 168 Views
  • 1 replies
  • 0 likes