Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Corfu Greece

I’m going to Corfu in Greece for a week on the 1st of July. What do I need to do to stop me getting a big bill please

Best solution Poor coonection during landline calls

I have been having issues with calling landlines. I can usually hear the person on the other end but they can't hear me. This issue is only a calls to landlines problem as calling mobiles is always fine. This was happening on my previous sim and phon...

Best solution Error code 38

Hi,I can send messages to my wife and friends ok but when I send a message to a short code such as 60110 (used by Tesco) I get a message not sent Error code 38. I know such a text is chargeable and I managed to send a couple last month but now not wo...

Is anyone else getting a third party interfering with their conversion??

I keep getting beep beep sound whiling a conversation, sounds like someone pushing buttons .

Mr Jaime

I hope this message finds you well. I am writing to express my concern regarding the quality of the mobile network service I have been experiencing for the past two weeks. I have been a loyal customer of your services for quite some time now and hav...

Go roam add ons

Just went on holiday to Greece (Corfu), my mobile data was turned off, I used wifi to go on the app to attempt to purchase a seven day go roam EU pass. The app wasn't working properly and kept crashing. I attempted once, and nothing happened, I attem...

Pay as you go

Pay as you go 1month 75g no more data anymore only 5 days

Calling on whatsapp

I'm facing call problem every time when i call through the WhatsApp it shown a signal problem? What is happening around I'm in london and facing this problem

Why has Three blocked my VPN Connection?

As of Fri 2024-06-20 UTC afternoon, I stopped being able to access my VPN on the Three networki can continue to access it on wifi. i have reset my APN to no avail. When on Three mobile network, my VPN connection fails despite having data allowance an...

Phone won’t connect to network abroad

I have just arrived in France, I have purchased the right roaming data add on but my phone will not connect to the Three network at all.I have tried turning airplane mode on and off and also restarting my phone to see if it will connect to the networ...