Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Signal issues

Hi , we have a awful phone signal from our house its almost impossible to carry out a conversation!! We have been with 3 for years . Initially we had problems with the signal .This was resolved by 3 supplying a booster box . However the box stopped w...

Data Roaming

Pls help. Data roaming is not working

PAC ported to wrong SIM

Hi Can anyone help or suggest what to do next. I’m new to Three. Situation is I purchased 2 business sims from an authorised Three Partner. One sim was data only and the other sim an unlimited data, calls and texts. I provided the partner a PAC code ...

Sudden loss of internet TQ14 anyone else

Hi all We are in TQ14 *** 12th May 2024 and have a 5g MC888 mobile hub which until today was working fine. About 2ish the Internet dropped out and then came back and reapted so I dug out 'FAST' and monitored. The Internet was up and down like a yoy...

Where is the place to cancel add ons?

I bought an add on to be able to use data, and I simply can't find where to cancel it on my3 no matter where I look. I'm from the US and just had this to visit, so I'd really like to cancel it, but I just can't see where it is. I've looked under sett...

Best solution Stonehouse

The site on Gloucester road ( 5G) is down again, located across from nippy chippy, outside old timber Merchants, has been working great until 2 days ago Second time it has gone down this years HELP , is my only link to outside world and cant pick up...

No signal for Portugal despite having roaming. Anybody else?

No phone signal in Portugal. I arrived yesterday. Assumed roaming was automati.. Have since bought add on on line but have received nothing. Cannot use the app because it is dependent on sending a text message for verificaton, which is useless fo...

Data suddenly stopped working

We are currently abroad in the US and have purchased sims (have done so times before). My partner has a 60gb one which has been working fine, yet today has suddenly just stopped working. We have been here just over a week & has been working fine up u...

Activating sim

I picked up a sim from Morrisons and bought an unlimited pay as you go data plan, not received a text about activation yet, I can’t use my data says I’ve only got one bar when was t like that before but can send a text. Can I get some help ?

Mobile data network

Hi, my work laptop will connect to my partners personal hotspot however when I try to use mine it picks up my hotspot and then says cannot connect to network! Is this an issue with three as my provider?my children’s iPads connect to it no problem but...