Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32456 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11368 Views
  • 2 replies
  • 4 likes

Poor Coverage. 4G - 5G

Have had for a while very slow internet and was told by 3 that it was because had 4G phone. If I got a %G one it would be better. You know what i`m going to say ;-). Bought a % G phone and is no better. Turns out my area hasn`t got 5 G coverage. $G s...

IPhone Hotspot Not Working

Hey guys, I’ve recently been using my hotspot a lot on my phone to connect to my laptop when travelling and ever since this week whenever I hotspot from my iPhone 15 pro running iOS 18.2, on my laptop it says it’s connected but has no internet, I cur...

Max69 by Fledgling
  • 1286 Views
  • 3 replies
  • 0 likes

When will 5G be coming to my area?

I live in Southam in Warwickshire and have been informed that O2 have upgraded their network to 5G in my area.Are there any plans for Three to also do the sameI've just moved over to Three and have my mobile and Mobile broadband with them and would l...

aide199 by Regular
  • 858 Views
  • 1 replies
  • 0 likes

Congestion charge scam text

Be aware there is a text going around telling you that your auto pay has failed and giving you a duplicate TFL site to log into an input your personal details it’s a scam. 

Nidge by Fledgling
  • 728 Views
  • 1 replies
  • 1 likes

PAC code not working

PAC codes are a nightmare. I have been provided a PAC code from Vodaphone to transfer across my number to a new Three contract, however when i use the online switcher it says the code is invalid and trying to do the same using the online chat just do...

No Internet for 3 days!

What is actually going on? I've had problems for months but this is actually taking the biscuit now. I've had no Internet for days. What am I paying for? No service at all for 3 days yet you tell me everything is fine.What's the best way to cancel? I...

Intermittent Mobile Data - Location Issue?

I've been having issues with my mobile data. I was in Leeds the other week and had full bars of 5G but things like Whatsapp didn't connect, couldn't send iMessages, and was unable to browse. I did a network reset and turned airplane mode off and on b...

Harry97 by Fledgling
  • 910 Views
  • 1 replies
  • 0 likes

Best solution Certificate Needed- Tired of three service.

Dear Sir  Calling and explaining everything to consumer support, business support, and consumer support was really tiresome for me.  I'll explain again now...  Last week my phone was stolen and I lost phone number data everything. As a result, I cont...

Deepss by Fledgling
  • 2542 Views
  • 4 replies
  • 0 likes