Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6673 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3475 Views
  • 2 replies
  • 3 likes

Broadband Network Kidlington Oxfordshire

I have been a long and loyal Three Customer, having 2 mobiles phone contracts and home broadband. The broadband was brilliant at first but it has been dreadful these past 6 months. My internet is hardly reaching 20MBPs when it used to be easily 200Mb...

Mike82 by Fledgling
  • 572 Views
  • 1 replies
  • 0 likes

Best solution PAC code

Someone please help! basically I ported my number to three yesterday- (to a pay as you go sim). unknown to me I actually needed to be on a different network so I asked three for my PAC today. I’ve been pushed from pillar to post and all I keep gettin...

No Data with a data roaming pass in Portugal

I have a go roam pass I am in Portugal but the data doesn’t work no internet I can text ( not iMessage) and make calls. Do I have to change do I have to change the APN in mobile  network from. Three.co.uk 

SH398 by Fledgling
  • 1967 Views
  • 3 replies
  • 0 likes

Missed call alerts

The recent addition of Missed Call Alerts has been very welcome. However, when overseas they don't work: is there a reason for this ?

Transmitter down in TF1 ***

Hello Community, A new transmitter was installed mid last year in the TF1 *** in the Wellington area of Telford.    This was to replace an old mast on a now demolished building, for a time there was also a temporary transmitter.  The new transmitter ...

pepstar by Fledgling
  • 947 Views
  • 5 replies
  • 1 likes

5G Coverage

Is there a website / email address where I can suggest THREE to improve their 5G Coverage? I found out there are 5G coverage around me in alll directions but not at where I am living.  Would be great if the coverage can be extended to me. 

mwkchan by Fledgling
  • 969 Views
  • 3 replies
  • 0 likes

About Airtime

I have question can you cancel the airtime plan and pay only the phone because the network is really bad only one line and takes a lot to load something I would rather choose another network for the sim and save myself £30.I called the support and th...

Arabul24 by Fledgling
  • 764 Views
  • 2 replies
  • 0 likes

WiFi calling not working

Hi,I just ported my number from EE and my wifi calling isn’t working. I contacted customer service at 3 but they just went through the usual resetting etc but still not resolved. Apparently there is an issue in my area atm, but when I checked online ...

sbak06 by Fledgling
  • 1447 Views
  • 4 replies
  • 0 likes

3G Switch off dates 2024

I notice on the coverage checker that it now tells your the date the 3G mast in the area will be switched off. Is it possible for three to have a page with a list of towns and cities and the date affect or would that not be accurate if only ab certai...

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