Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Can you add roaming for specific dates ?

Going away for a couple of weeks soon can I buy roaming for specific dates

Can see the mast but weak signal

I rely on mobile broadband at home as well as for my phone and iPad. I have a visual line of sight to the mast about 1km away but the signal strength is -120dBm - one or no bars on an iPhone or iPad. It used to be better than that but Three did s...

Cant send messages

I cannot send messages to example a radio station number from my phone. I did change my limit. But its still not sending. For example to 82122.

Best solution Midi 4g not connecting

Is there a reason my mifi is not connecting wirelessly to my laptop? The modem is not even showing up under the connections. I can only connect via usb to get a connection.

auto-renewal

This is happening every month now and i am annoyed, i topped up 15 and converted it to a data pack for the month setting an auto renewal when it comes to the expiry say on the 30th of april was this months expiry it’s now the 1 of may my renewal has ...

pdp (stuck on 3G unable too make a call says u have not been acess too the sim )

since last night 2am my network went on 3G and hasn't been working I had too get too uni and when trying too reset taking out sim I did everything and it does not work I'm in the middle of London and my data does not work.i forget my debit cards a ho...

Unable to use mobile data since upgrading phone

I upgraded my phone last week from an old iPhone SE to an iPhone 14. I live in a fairly rural area and have usually had to use 3G instead of 4G as the service/coverage is never great with Three ( my husband’s phone is with EE and it’s always faster t...

4G broadband hub - York

My elderly parents have a 4G broadband hub and on Friday my mum told me it hadn’t been working for a few weeks! I contacted Three via web chat and was informed that there was an issue in the area (York) that needed fixing but it’s on private land and...

Paying for incoming texts from three when abroad.

I am abroad for 2 months and have bought a local sim. Every time I switch on my old phone with my UK sim I received a text to say I’m being charged £2. I have not sent any texts or made any calls from this number or used any data so why am I being bi...

Mifi network not appearing

Hello, I can't see my mifi network for connection. I have switched the mifi off severally to see if it will be restored, yet no headway Mod note: Subject of post changed for more clarity on the issue