Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Websites taking a long time to load

There seems to be some DNS issues (as usual). Some websites take forever to load or require me to quit and restart my browser for them to load. I have tried deleting all cached files and history. This is a regular occurrence for three. I believe it t...

Sim activate

I order a replace sim and it's not working.it took already 3 days to come

Payment issue?

I have recently missed a payment on my bill at the start of this month of £87. Therefore, I went to go onto the three app to solve this payment, it told me I had to re-register my account as they were upgrading the app. I had tried this at least 100 ...

Tike for rings to voicemail

Hi just wanted to change my phone ring time before diverting to voicemail from 30s to 15, saw some 'codes' that can be dialled in to set this up but had no luck with those and saw on some other posts it has to be done my 3. Just called customer servi...

Abysmal download speeds

Over the last few months my home broadband (three mobile 4g) very rarely works now, even when it does the download is around 1mb. I have contacted three and they say it’s due to mast usage. So there is nothing I can do. Anyone else suffering from poo...

Can't receive messages while abroad

I am in India and I am not able to receive SMS sent by my bank to log into my banking. I have switched the device off, and on, and I have a virtual sim.Please help!

Phone usage in Europe

Can I use my Phone in Prague, Czech republic without charge?

Data Roaming Not Working Abroad

Hi all, hopefully you can help. I am on a pay monthly package with data roaming included. I have an iPhone 15 but when I go abroad, I get no 4G/5G coverage and I'm unable to connect to the internet without Wi-Fi. I am still able to send texts and mak...

Texting short numbers

When I text a short number 65700 my message fails to gom

Farewell

I joined Three two years ago. The coverage checker stated 4g but I got poor 3g. The social media team were informative and gave me a discount for the period of my contract. Now I get poor 4g which shows that 3 have invested in my rural area. Maybe in...