Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5864 Views
  • 10 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3375 Views
  • 2 replies
  • 3 likes

Porting issue

I had my number ported from Lebara to 3 yesterday but I'm not receiving any calls or texts. When I ring my number from another phone it says my number is not recognised. I think it may be a split port. I spoke to live chat and they're sending me anot...

RickyP by Fledgling
  • 758 Views
  • 2 replies
  • 0 likes

Porting Issue

I am a new customer to Three from EE and decided to transfer my existing number over, unfortunately the port seems to haven't worked properly i can send calls, texts and use data but when trying to call my number i get "sorry this number is not recog...

Conversion to eSim

I currently have a Sim only contract with 3 since December 22 (ie not a 'Three My Way' contract ). I am using an iPhone 12 with a physical sim. I want to buy an iPhone15 to use instead. This phone supports only eSim.My iPhone12 could also take an eSi...

TheIanH by Fledgling
  • 4506 Views
  • 2 replies
  • 0 likes

Can not make receive calls

Hi all. Since yesterday my phone will not make or receive calls. I van text and data is fine. Just not able to connect message when calling.Answers anyone? 

Andyt-40 by Fledgling
  • 1010 Views
  • 4 replies
  • 0 likes

Best solution Network issues 12.02/24

It’s seems that today’s issues were caused by a power failure at a data server centre. Why there wasn’t a back up power supply is something for Three to mull over. 

Anonymous by Not applicable
  • 1794 Views
  • 4 replies
  • 1 likes

Network Issues 09/02

Hi Everyone, Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused. We'...

JonathanB by Community Moderator
  • 31460 Views
  • 105 replies
  • 0 likes

Number porting issue

Please help!! I previously encountered an error about a week after I joined Three and ported my number from O2. All worked fine until I received a disconnection message from Three, which occurred as my ported number had been lost. After contacting cu...

No data roaming in italy

Arrived in Italy yesterday, my 7 days eu roaming data add on was active. Since i have been unable to use internet. I contacted three chat 4 times and nobody was helpful. Still unable to use internet. I had to buy. Dongle as working abroad for 1 week....

Lolcar by Fledgling
  • 3538 Views
  • 6 replies
  • 1 likes

Poor network coverage

I have poor coverage at home and I have tested 2 other locations within 2 miles of home on many occasions, with 3 different phone models . All locations are listed on the 3 coverage checker as excellent for 4g. Coverage is in fact non existent- you c...

Lawrenr by Regular
  • 2718 Views
  • 4 replies
  • 6 likes
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