Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32779 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11452 Views
  • 2 replies
  • 4 likes

Beware Go Roam ATW small print

When you buy a Go Roam ATW pass the description says that you can use your regular call allowances in any of 71 countries… but only in the small print (and on a separate area of the Three website) does it say ‘to call the UK’. You can use a Go Roam E...

Vodafone merger

I didn't join Three to be part of Vodafone. Probably I can cancel my contract early without penalty?

No network

I have no network at all for 1 houre now 

Aq by Fledgling
  • 532 Views
  • 1 replies
  • 0 likes

Sim porting

Tried to move number from smarty to three, was told the number transfer has been completed, but still can’t text or receive calls/msgs with the number ported over

Tonyf by Fledgling
  • 625 Views
  • 1 replies
  • 0 likes

No one can hear me

I have been with 3 for donkeys of years, I've had 5 or 6 phones with them over the years. I rarely ever make calls, I'm not very social, so this is only a problem a couple of times a year but recently I had to call the police in an emergency and they...

new sim call?

I received a call saying that a new sim is being dispatched to me because Three is experiencing issues and it will give me better cell service with the same package and number. They aren’t asking for bank details or anything but i’m still skeptical. ...

Niamheee by Fledgling
  • 2301 Views
  • 6 replies
  • 1 likes

No data or mobile number swap

Hey. just purchased a new contract, did the pac code for my old number to swap onto my new phone. Said it would be complete by the 2nd, still on my new Three number and iv got 0 data or signal. iv turned the phone on and off numerous times but still ...

Roaming Passport

I live in the uk have traveled to New Zealand and purchased a data roaming passport but am unable to get any data connection when not on WiFi I can text but no internet what do I need to do ? 

5kathraw by Fledgling
  • 616 Views
  • 1 replies
  • 0 likes

4G but no internet at all

Hello everyone.Because i am looking to move from Voxi(Vodafone), i purchased today a pay as you go sim with a cheap plan because i want to test before doing a contract. Honestly, in work i have a bit of internet which is fine but at home.....i have 3...

Petru28 by Fledgling
  • 924 Views
  • 1 replies
  • 0 likes

Sim

Good day, I have a problem with my SIM card, I can’t receive calls for the passed 3days my calls goes straight to voicemail!