Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Split port?

I purchased a phone from 3 around 2 months ago, it took close to a month for me to receive the phone and since then I have been unable to receive calls or texts from anyone who isn't on the 3 network after transferring my number from o2 (I believe th...

Best solution Receiving calls and texts whilst abroad

I am finding conflicting answers on the website. If you are in one of the 71 countries but don’t want to buy the data packs and have zero spending cap. can you still receive calls and texts from UK?

Roaming Abroad

Hi,Anyone else had issues with roaming abroad, and Go Roam ATW passes activated inadvertently?? I’m currently in the USA and twice now my 3 Go Roam ATW passes have activated even though my iPhone Mobile Data and Roaming are both set to “off”. I reset...

Unable to call landlines?

Weeks of difficulties & frustration with Three!! I cannot make outgoing calls to any uk local rate landline number from my new iPhone 15? Told incorrect information twice, increased cost & credit cap (made no difference) and that my issue/ fault is u...

No network!?!

36hrs+ in Cornwall with no phone signal or mobile data with no explanation. What’s going on!?!? I’m losing business by the minute as I can’t use my phone for anything!?!

Can't Recieve Calls or Texts outside of Three Network Users

I have had this problem since I first ported my old number from GiffGaff over to Three.I can't recieve any calls or text which have not meant I cant access certain accounts that want a number to verfity that they sent to my number,I have been in chat...

Repeated network issues

For the last 4 months or more we have been suffering with repeated outages. My husband and I both have three mobile contracts and our Broadband is also with Three. whenever there’s an issue we just get told to restart our phones, reset network settin...

network issue

I am in weston-super-mare. Can't make outgoing calls on 5g or wifi to any o2 numbers. Done reset, updates etc.

The worst network in the UK avoid

The useless network in the ukSubject: Complaint Regarding Poor Network Coverage and Unreliable Data and CallsI am writing to express my extreme dissatisfaction with the poor network coverage and unreliable data and calls provided by your network. Des...

Over two weeks to complete porting

I have ask three to port my company number over to the new contract on the 11th of March. It has now been 15 days. I have multiple different explanations why the port was not successful. The first customer service operator told me that my number is c...