Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

New customer, number not transferred yet.

Have a new contract from Three and a new SIM. When I ordered I provided the PAC and stated I would like the number transferred over on Friday 9th. I have had the SIM in since Thursday evening and today my number has still not been transferred. How lo...

Best solution New Unlimited Lite Airtime Plan - No network/calls allowance?

I purchased a new phone and contract last week, a Unlimited Lite Airtime plan with 5G and unlimited data and calls.My new SIM arrived but it did not have my old SIM's number. A week later the old contract has fully ended but the number still hasn't s...

No internet in NW10 1PU area

No internet in NW10 1PU area. Restarted my phone several times, few times it wasn't even registering on the network, tried calling 333 - number not recognised. Tested sim card in another phone with same result. Nothing on network status checker.

MTU issue on XBOX

Had 3 broadband with ZTE MC888 hub, which isn't even on the listed devices on the website.no issue for first 4 months with speeds of plus 800mbps download, then over last few days its tanked down to a max of 116mbps, and at the same time all my Xbox ...

VPN not connecting

since last night I can't connect to my works VPN or use teams, outlook etc. internet connects on other devices but VPN just times out. Have same issue on my 3 4g SIM and few other coworkers have the same problem with their 3 broadband/SIM.

having issue with ZTE mc888

Hello friendsI have 5g home broadband ZTE mc888 and it disconnect a lot and most of the time is 4g+ is there any chances that three change my modem to new model or I have to deal with it for 20 month remain contract

MTU error on 5g broadband with Xbox

I’ve seen a few posts about MTU errors on Xbox when using three 5g broadband but has anyone got a solution for this yet? The MTU showing on my Xbox is 1360 but when I look into the router settings, the MTU is 1500. Thanks

Number Porting Issues - Don't Receive Calls or SMS

So it seems that I have got the same split port issue as a lot of people recently, which I could just about able to deal with while it was being fixed. I can make calls and send sms, but do not receive them since porting from a three personal account...

data-pack cannot be purchased

it is still not possible to buy a package on the new pay as you go card. Can you please solve this problem? This has been going on for over 2 months now!!!

Switching from another another network to three

How do I switch from another network to three?