Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

4G broadband hub - York

My elderly parents have a 4G broadband hub and on Friday my mum told me it hadn’t been working for a few weeks! I contacted Three via web chat and was informed that there was an issue in the area (York) that needed fixing but it’s on private land and...

Paying for incoming texts from three when abroad.

I am abroad for 2 months and have bought a local sim. Every time I switch on my old phone with my UK sim I received a text to say I’m being charged £2. I have not sent any texts or made any calls from this number or used any data so why am I being bi...

Mifi network not appearing

Hello, I can't see my mifi network for connection. I have switched the mifi off severally to see if it will be restored, yet no headway Mod note: Subject of post changed for more clarity on the issue

brand new 5g hub issues

recently got a the three 5g hub, its one of the newer ones im pretty sure, wifi 6 Zyxel NR5103EV2 5G keep getting connection issues with steam and also joining games then getting a 403 error being blocked from accessing, ive tried UPNP and also chang...

Why is the network so slow and bad? I’m using there broadband and even with only I connected device in my house the network is slower than a tortoise. Why?

For some reason, I can’t send SMS to a radio station competition

At first I didn’t have any allowance, added £20, I got a notification from 3 confirming, I tried the comp again the next day, I thought it had worked as 3 charged me for the SMS, can you help.

Best solution Whats with the red signal light on my mifi 4g?

So as a lone night worker I use the internet quite a lot. Netflix gets a pasting. My works wifi was so poor I decided to invest in mobile broadband and after a bit of research and using the coverage checker, 3 was the best candidate. I had my router ...

Why is my call dropping at 60 minutes?

Hi I’ve just got off the phone to a 3 representative who states it’s never been 120 minutes and that it’s always 60 minutes. This is not true. It’s been like this for a few weeks now. If I ring things like CAB they take longer than an hour to call. S...

Best solution Moving mobile number from three sim to three sim

Hi, my old iPhone 11 contract is ending on the 17th May, so I called three to find out what I could get as a replacement. Well the figures weren’t very good so I ending up buying a brand new iPhone 14 from the three clearance. All on the three networ...

No Caller ID for mobile calls?

When I receive mobile calls they don't have a caller ID only landline numbers do. Why? And how can I get this issue fixed?