Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6691 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3482 Views
  • 2 replies
  • 3 likes

Issue calling call centres

For months I have had an issue making outgoing calls to call centres. I can call a regular number with no issues, I can receive a call from anyone and anywhere with no issue but whenever I call somewhere that I have to use 'press 1' etc when the pers...

SAM5 by Fledgling
  • 859 Views
  • 5 replies
  • 0 likes

New addition sim

Just been on live chat and got an additional sim, yet the esim email hasn’t arrived yet. Usually it’s almost instant. The plan is showing on the app alongside my main esim, but I’m worried it won’t arrive 

No mobile internet

Hi, I’ve just moved from o2 to Three and PAC coded my number across. I’ve had a confirmation text saying that it’s been successfully switched over. Texts and calls are working fine but for some reason my mobile data isn’t working. I’ve tried all of t...

Noidea by Fledgling
  • 784 Views
  • 1 replies
  • 0 likes

APN settings

Hello, everywhere I look for the APN address there is a part where it specifies an MMSC, however once I go to the settings of my 5G HUB NR5103EV2  I can only put the APN followed by username and password and the last 2 Authentication type and PDP typ...

Best solution Wifi on London Underground asking for password

HiFor years I’ve had no problems using the THREE_WIFI on TFL services. I recently removed an eSIM (but left my 3 physical SIM settings unchanged), and since then I’ve been unable to connect. When I try to join the network I get asked for a username a...

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JB648 by Regular
  • 5434 Views
  • 11 replies
  • 0 likes

Phon Wìfi

Can I use my phon network as a wfi for my wfi camera

Bibs by Fledgling
  • 349 Views
  • 1 replies
  • 0 likes

New 4G MiFi Broadband - Can't Connect

Hi all,I'm a new customer with Mobile Broadband and received my Data Only SIM and MiFi 4g router today. However, I've been unable to connect and am getting a solid red light on the signal indicator of the router.For a bit of background, I've already ...

Not working

Hello I can’t call and my internet not working so I have 3G monthly plan

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