Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Bills

I want to speak with the customer service regarding my bill that will expire tomorrow..I wanted a clear explanation of the bills. Thanks

Roaming failed

Hi i am in france on a 7 day roaming package and now have no connection after 4 days Have unlimited data plan in ukAdvice?Andrew

Why have 3 suddenly closed my account

A few days ago I was receiving Sorry to hear your leaving us bla bla bla. I called three telling them I had never asked for a pac and was mot leaving. I thought they'd sorted it out, No now I'm unable to make calls as I'm not on a Network, and tri...

Roaming help

Dose anyone on here know if i amAble to buy any sort of pack to use my mobile data while abroad in turkey I am clueless about this stuff?

5g mast

How do find out when a new 5g will be activated?

Go Roam with Data Passport combined – fair use?

I have purchased both data passports and Go Roam passes to cover an upcoming trip – both sets of passes cover the c 2 week trip. (The Go Roam passes were purchased in error). The locations are covered by both data passport and Go Roam destinations.Qu...

Refund on remaining credit on a payg sim

I can no longer use my ISO Dash phone as it uses 3g. I have a few pounds left in credit, is it possible to get this refunded?

Dissatisfied

For weeks now I have been without a working sim card. I applied a replacement sim which was shipped to the wrong the address. (Was not my fault as when I signed up I made sure my address was correct and my initial sim came fine through my door). Af...

Pre 2021 contract query

I have 3x 24month advanced sim Three Contracts, upgraded by phone call on 20 sept 21, to take advantage of the roam around the world. Never had an issue using it in USA & EU till now, was charged £50 for 10 days in USA in April.After many attempts on...

Heloo

Hi ************************@gmail.com