Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15467 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5849 Views
  • 2 replies
  • 3 likes

No service unless im on wifi calling

for the last few days ive had no service unless i have wifi calling enabled. no issues with the phone. pone is reading the sim fine, done everything i can find. anyone able to help?

Phone doesn't receive calls from EE network

When someone who is on EE network calls me, they can't get in touch it just goes straight to voicemail but they can message me fine. Same vice versa where if I call them, I just go straight to their voicemail but can message them fine. It will someti...

MizuRose by Fledgling
  • 1391 Views
  • 3 replies
  • 0 likes

Number port failed

Hi, I recently took out a new contract that is with 3.  When signing up they said to request your pac code to keep your old number which I did and gave to them.  Unknown to me and as I have found out since, my old number was 3 PAYG so I could not use...

No 4g

So I mentioned to 3 I would be leaving them and the day after I have no 4g on my sim seems like a coincidence? Support say works being carried out in that area. Not impressed as it runs security camerasAny help appreciated coverage check says all hoo...

Pikepot by Fledgling
  • 527 Views
  • 1 replies
  • 0 likes

Data plan

Just put a Data plan and stopped already why is that 

Jama by Fledgling
  • 468 Views
  • 1 replies
  • 0 likes

Roam

Hello, is there now a charge for Go Roam?

Sim download speed

What is the average download speed of an unlimited sim in a good 4g area. I'm lucky if I'm getting 2MB and getting really fed up with it?

The network keeps dropping.

It’s now a week since experiencing network disruption.. it’s barely stable. Can’t call, make a make or even use the internet.

Natasha by Fledgling
  • 866 Views
  • 2 replies
  • 0 likes