Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

New addition sim

Just been on live chat and got an additional sim, yet the esim email hasn’t arrived yet. Usually it’s almost instant. The plan is showing on the app alongside my main esim, but I’m worried it won’t arrive

No mobile internet

Hi, I’ve just moved from o2 to Three and PAC coded my number across. I’ve had a confirmation text saying that it’s been successfully switched over. Texts and calls are working fine but for some reason my mobile data isn’t working. I’ve tried all of t...

APN settings

Hello, everywhere I look for the APN address there is a part where it specifies an MMSC, however once I go to the settings of my 5G HUB NR5103EV2 I can only put the APN followed by username and password and the last 2 Authentication type and PDP typ...

Best solution Wifi on London Underground asking for password

HiFor years I’ve had no problems using the THREE_WIFI on TFL services. I recently removed an eSIM (but left my 3 physical SIM settings unchanged), and since then I’ve been unable to connect. When I try to join the network I get asked for a username a...

Phon Wìfi

Can I use my phon network as a wfi for my wfi camera

New 4G MiFi Broadband - Can't Connect

Hi all,I'm a new customer with Mobile Broadband and received my Data Only SIM and MiFi 4g router today. However, I've been unable to connect and am getting a solid red light on the signal indicator of the router.For a bit of background, I've already ...