Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34450 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11977 Views
  • 2 replies
  • 4 likes

Bluelight / 150gb lite 24m sim?

Hi all,  Ive had a look on the blue light website and have found what appears to be a decent deal.Apple iPhone 16 Pro Max 256GB Black Titanium with MagSafe Power & Protect BundleDevice cost: £1,374.00 | One-off payment: £60.00Device plan agreement am...

Andyjp1 by Fledgling
  • 973 Views
  • 0 replies
  • 0 likes

Apple Watch Data

Hello, I’ve read all the comments about Apple Watch data not working and still can’t find a solution.I’ve got a new Apple Watch 10 from Three but the data plan won’t connect to the watch.Ive had numerous call with Three and have followed all instruct...

RFox by Fledgling
  • 1012 Views
  • 2 replies
  • 0 likes

How long does a mast take to be active after being erected.

I have a 5G mast that was erected 6 month ago from where I live that would hopefully have given me fantastic reception and data speeds since I only use it for mobile internet. However, still I am unable to connect or see this cell tower. I am sure it...

Dac by Fledgling
  • 907 Views
  • 1 replies
  • 0 likes

Broadband has suddenly becom unusable.

I have the NR5103EV2 router, which I got when I switched to Three Broadband a couple of months back.For the first few months it was fine, I was very pleased with it.But for the last week or so the internet has become completely unusable! I have even ...

Thomas by Fledgling
  • 699 Views
  • 1 replies
  • 0 likes

Best solution Severe weather emergency alert

Didn’t get the emergency alert issued by the government today about the severe weather caused by Storm Darragh- knew there were problems with the test previously but thought they were being looked into ? Not ideal considering if it was something more...

Thinking by Fledgling
  • 2868 Views
  • 6 replies
  • 3 likes

Foaming

I have lost coverage suddenly,I am based in the UAE and l can’t top up my number or use the roaming service the network bar shows an x any way l can sort it out ?any help will be appreciated 

Adalla by Fledgling
  • 753 Views
  • 1 replies
  • 0 likes

WiFi calling

Hi walked into my daughters and my mobile signal disappeared so thought no problem will use WiFi calling but no signal, she is with sky fibre at 69Mbs and I wondered if I have this wrong thinking it would work, any help?

Robti by Active
  • 1466 Views
  • 2 replies
  • 0 likes

Weak and fluctuating network coverage

Hi I'm having issues with weak and fluctuating network coverage in *** *** I'm also only getting between zero or one signal strength Anytime of the day and evening? Kind regards   Dean      

Beware Go Roam ATW small print

When you buy a Go Roam ATW pass the description says that you can use your regular call allowances in any of 71 countries… but only in the small print (and on a separate area of the Three website) does it say ‘to call the UK’. You can use a Go Roam E...

Vodafone merger

I didn't join Three to be part of Vodafone. Probably I can cancel my contract early without penalty?