Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5861 Views
  • 10 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3375 Views
  • 2 replies
  • 3 likes

Hi

Hi its tell me to re register but it is telling me that my email is not correct 

Proof of usage and barring

Hello - my phone was stolen on 17th January and on the 18th January I contacted 3 to have the handset barred and request proof of usage and barring to complete my insurance claim. I was told it could take up to 5 working days to receive this and havi...

network coverage

 i can send and receive calls and sent text via via 3G but not  4G. unless you boost the 4G signal i will get nothing. also turning off the mobile bands is bad for the environment. every body will have to get a new phone

maf by Fledgling
  • 1411 Views
  • 4 replies
  • 0 likes

DE24

Hello. Please I can make a call with my three sim. And there is no network bars showing on it. How can I do to resolve this pls 

Coverage got worse

I have iPhone 15 Pro. 4G Signal has always been great at work (CB23 8SL), until 2 or 3 months ago, now calls are terrible, one way audio most of the time, data is abysmal too. As a telco field engineer, I’d suggest either there’s too many subscribers...

Lecsikon by Fledgling
  • 1877 Views
  • 5 replies
  • 0 likes

Hi there my phone been blocked throwing 3 network

Hi there, I had a phone call today regarding to one of my sim  two weeks ago I had reported that this no been lost and I asked for a replacement sim and once we tried to put the sim back it wasn’t showing the network bar we tried a lot to find out t...

redadoly by Fledgling
  • 1963 Views
  • 2 replies
  • 0 likes

Delete all voicemails in bulk

Hi, An automated system has filled up my voicemail. How do I delete all voicemails without having to do it one by one please?Thanks.  

Princess by Fledgling
  • 807 Views
  • 1 replies
  • 0 likes

My number hasn't ported over properly

Hi guys, My number ported over from giffgaff this morning however there seems to have been an error. I can make calls/send texts however I cannot receive them. When I try to call my number it says 'you have dialled an incorrect number'. Is this norma...

Tinman by Fledgling
  • 764 Views
  • 1 replies
  • 0 likes

Roaming not working at all

Hi, My roaming never seems to work whenever I leave the UK. I'm on holiday in france now and I'm having to rely on other people's hotspot for connections. But it's never really worked in any other country I've been in either for ages.I get the sms to...

Bren by Fledgling
  • 1792 Views
  • 1 replies
  • 0 likes
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