Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Total blackout

Tenterden mast is down i guess due to freezing fog in the area. 4 hours of total balckout now.

Hello

hello. I am unable to make calls from my phone since yesterday. They saying that service does not now exist to this number

Not able to make calls

For a few days now, everytime I am trying to call someone, it takes ages for the call to connect if at all. Its so frustrating. I had a message pop up call forwarding but I never changed the settings. Other people I know are having the same problem.....

Louis

Hi, I live in the BN10 area of East Sussex. Data over 3's 4G / 5G network in this area has been dramatically impacted after the storm in early November. Our whole family rely on 3 for both calls and in particular data.One member has been without w...

Recurring daily roaming charges despite go Roam pass

There’s a previous thread where a bunch of us connected regarding roaming charges occurring during visits to various countries despite roaming being switched off: https://community.three.co.uk/t5/Network/Roaming-charges-whilst-data-roaming-turned-off...

Upgraded and given new number - even though i asked to keep my number

I have just upgraded and been sent my new handset today. I asked to keep my current number that I already have with Three. I transferred my sim from my old phone. However I've also had an email with a brand new number and i was able to activate it as...

I am writing requesting for my puk code

Hie, i am writing requesting for my puk code for this number. You can respond by a text.

No service No pay bill

This company is a joke. I have complained serval times about the signal from three and was told to use my WiFi to update my phone. At the start of the conversation I was informed that the service was fine, but and hour and a half later I was offered ...

PAC error

HiI recently took a contact out with three on the 23.11. 23. I requested my PAC code and done all I was meant to and my number was not transferred. I have called your team several times and chatted online and they have said there is an error. I have ...

Three is going from bad to worse

Three recently introduced a system upgrade which included Three insisting that customers who had more that one telephone number had to re-register their account using separate email addresses for each number. To me this was a ridiculous and chaotic c...