Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

5g broadband

I am paying for broadband on the 5g modem. Did so to get reliable signal to work from home. Fine from June up until last week when suddenly having constant drop out. (Which is the reason I can’t use the wired service i aso pay for!)status checker say...

5 G data

Hi Guys I have a 3 SIM only plan which says 5G. I have a samsung Note 20 ultra which is 5G compatible. I have yet to see a 5G signal in the whole of London. Yet with an EE sim, I get 5 G straightaway in many areas of London.Any ideas??

Data add-on erased by update, no way to reach support

Pretty much everything is in the title. A week ago my 10GB data pack has been erased, support is busy or otherwise unavailable. I visited my local Three shop on Tuesday and was assured that my data will soon be restored. It wasn't. Can someone help m...

Best solution Use Country codes when abroad

I have tried Googling my question but have not found an answer.When abroad using Roaming and you want to phone a local number in the Country you are in do you put in that Countries code in front of the number as if you are calling from the UK or does...

New account, New SIM setup.

HiI'm just starting with Three, with a pay monthly account, but I'm having trouble setting up the SIM. It's in my phone, my phone recognises it, but there is no activity. If I have the WiFi on it works, but stop it and there is no network activity. I...

To get 30 day usage

I want to get my last 30 day usage of sim from today

Not Happy

Unreal Three is, that this must have been going on for over a year, we have an unlimited sim for our router, based in Yorkshire and we move about because we are on the canal. Internet is very hit and miss and streaming buffers all the time, each time...

There is not Network connection 1 mile from city center. In my Post code area.

I made a contract 5 days ago. And nobody informed me that there are no conection in my post code. Now I can not cancele my contract bacause need to pay 520 pounds.This is the worst mobile internet provider ever.1,5 km from center and no connection.I ...

Mast was under maintenance, no data or 5G for a week. Now 5G back online but ports not open?

City centre resident, the local 5G mast suddenly went off and I barely had any 4G, less than 1Mbps.It took Three more than a week to fix it. Today I see that 5G is back, decent speeds (less than before) but suddenly I can't access my server or connec...

Buying a data pack

Hello, I am constantly having issues once my data pack runs out. Every time I try to buy a new one on the app or website it says technical issue please tray again later with big red triangle. This happens every time. However the only way I can do it ...