Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 19731 Views
  • 22 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 7579 Views
  • 2 replies
  • 3 likes

PAYG calling, texting, and allowance issues

Update 22/05/2024 Hi everyone, We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved. For anyone who has been char...

JonathanB by Community Moderator
  • 70234 Views
  • 233 replies
  • 0 likes

How do I roam in europe

I’ve traveled to Malta from the uk turned airplane mode off when I landed and I now have no service 

Daws by Fledgling
  • 1040 Views
  • 1 replies
  • 1 likes

Network Dropping Constantly

Hi,I'm currently using a 4G router as my main broadband connection. Multiple times a day, I get disconnected from the internet. This is especially noticeable when video calls - I can usually get around 20 mins of a call and then get disconnected, des...

RM_M by Fledgling
  • 1719 Views
  • 1 replies
  • 0 likes

Network coverage

Since joining three from EE I have to say by far three is the worse coverage by miles no matter where I am in struggle to get internet or signal n customer help are clueless 

Tinke3 by Fledgling
  • 1956 Views
  • 5 replies
  • 0 likes

Service 7s terrible

Cant even listen to a full track with9ut disconnection the service is thst bad ive had to have broadband at home just to get online thriugh my handset.this is not the service i pay for

Allen by Fledgling
  • 1551 Views
  • 4 replies
  • 0 likes

My new 3 sim data charges

Hi my name is Bilal. I am using my new 3 data sim from 4 days. So i am asking that when the payment will be deducted from my account direct debit. And the end date is showing on three app is 18 may but today is 19.Thanks 

Slow speed

Strangely on the last evening of my 30 day trial my broadband speed has dropped to almost non existent. It's been very good in the previous 29 days, coincidence or throttling? I ran numerous speed tests on at least 7 or 8 different sites and the resu...

Bazowl by Regular
  • 865 Views
  • 1 replies
  • 0 likes

Trying to use abroad, getting nowhere

I am in Greece, Athens.  A feel at home destination,  £2 a day up to 12 gb. Yet I have no service.  Phone won't connect.The only thing comes up is it says you may be out of data with Nova? It's today, new £2 charge applies?  I've had to pay for data ...

Ksmd11 by Regular
  • 1188 Views
  • 2 replies
  • 0 likes

NR5103EV2 External Antenna?

hi i recently got a NR5103EV2 three 5g hub in the last month or so, in a bit of a pothole with coverage, quite unstable with the signal even through fibre, hence resulting to this device instead, need some thoughts on some external antennas and the o...

m1 by Regular
  • 4081 Views
  • 2 replies
  • 1 likes