Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Texts sending from Sim number after porting

Hi,I bought a sim free contract from Three and ported my old number across from Virgin.However when I send texts, some are correctly sending from my ported number (which is obviously what I want) but some are still sending from the 'temporary' number...

Network outage

There has been an issue resulting in no coverage in our area since Friday evening (2 Dec). Unable to get any sensible response as to how long this is likely to last for. Now I'm reading other posts where the outage has gone on for weeks which is real...

Ported number to wrong SIM

Hello!My partner ordered a phone on 3 from affordablemobiles.com over the phone. Five minutes later, I noticed a better phone for only slightly more, also on 3. We tried to cancel the first order, but they said it was too late and it was already bein...

Leaving 3

I’m very dissatisfied with the service so I’m finally leaving 3. I know there are many others unhappy with Three and people need to realise that the only way to change things is to leave as Three don’t really care about your complaints until they act...

5G rubbish upload speed

Can anyone explain why the upload speed with a 5G connection is so abysmal? In different locations I typically get 100-600Mbs download speed and 0.5-3Mbs upload speed. If I disable 5G the 4G speed at in the same location is around 60Mbs download and ...

Wi-Fi Calling / Network Issues

Three’s network status checker shows an issue with our local mast. This has been ongoing for a few weeks in the CF63 area and has been confirmed by customer services. Today, my partner and I have both lost Wi-Fi calling so now can’t make calls. We bo...

Call issues 01/12/2022

Hi everyone,We're aware that some of our customers are having issues placing calls this morning. We're working to investigate and resolve that as soon as possible and will post further updates here. *Update 11.15am*The issue is currently being resol...

Not allowing calls.

Myself and my partner have just switched to three and took our numbers from virgin, her phone is not allowing calls or for me to call her from any phone but mine is fine. Anyone any ideas? Cheers Jim...

Very poor network download speeds.

Hi. Can anyone provide any information regarding engineering work in the PO30 area please? According to the outage checker work has been ongoing for weeks, probably months. From a download speed of around 50-60mb/sec on 4g, my download speed varies f...

Best solution Playstation Remote Play

Can I access my Playstation at home using Ps remote play on the three network?Thanks