Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 9085 Views
  • 17 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3803 Views
  • 2 replies
  • 3 likes

From great to OK to terrible...

Been with Three for over seven years now, subscribed to SIM-only unlimited data (except for the period when the plan was not offered). The service was excellent for 4G and 5G signals until about three months ago. Now it is mostly poor to rubbish, wit...

Slow speeds and throttling when downloading

For over a year now there have been constant issues with the internet speed of my 5g broadband hub. usually above 30/40mbs which is doable for my needs (even though it used to 150mb+ consistently), but combined with the reduction in overall speed, I ...

WiFi Calling

Can anyone tell me what the point in Wifi Calling is, it never works for me. I think I have seen the wifi calling logo a handful of times in the last year.

Back Thank You 🙏

Thank you for your hard work in getting our beloved Three network up and running again I bet you guys have had a tough day of it.But yeah happy to say that all x4 of our three mobile accounts in Gloucester as of around 8pm 1st December ,are now singi...

Allowance/billing problem

Hi there, my spend cap should’ve been set to £0, and has been since the start of my contract some years ago. I got a text today saying that I owed three £99,999 for out of allowance expenses, but when I look at my allowances on the app it shows £0 ou...

Network Issues - 01/12/2023

Hi Everyone, A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused. Hopefully this will be resolved ...

JonathanB by Community Moderator
  • 59227 Views
  • 142 replies
  • 4 likes

The worst signal of any network!

Only been with 3 a week, the online checker said I would have good strong signal.I’ve come from EE and Vodafone prior to that, seriously considering thinking of going back to EE and paying a couple of pounds extra for a phone I can use!

ChrisR by Fledgling
  • 2208 Views
  • 4 replies
  • 3 likes

Student Saver SIM - "Expired" - part 3

And yet again, my student saver SIM package has "expired" despite having several months left on it.Why have they got this so completely wrong?

GmanX by Active
  • 752 Views
  • 1 replies
  • 0 likes
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