Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
What average speeds are you receiving on 5G mobile data and broadband? My fastest download speed was around 1300mbps whilst connected to a monopole mast on my phone
Currently, I live in an area where my nearest mast is behind a tree, so signal doesn’t reach me as well as it should. Is there any way I could request Three to build a new mast in a more open area near me, because there are many other possible areas ...
I am changing my phone and I am abroad . I want to transfer my esim to my new device while being abroad as I have no plans to return UK soon.I have read on this community that it's possible but when I contacted the 3 customer chat they simply refused...
Need help i request a repacement sim and suddenly my network stop working what should i do?
Hi .Why I don't have network and internet
Hiya I recently ported from Spusu and now I cannot receive calls it's saying number not recognised and I cannot even call myself it just times out cannot get certain texts or send certain texts even to myself please help thank you
Got an additional plan yesterday so I now have two esims. I received the esim today, and after taking 20 minutes of saying activating it said can’t activate. I have since tried several replacement esims with the same problem. Live chat was useless, I...
For months I have had an issue making outgoing calls to call centres. I can call a regular number with no issues, I can receive a call from anyone and anywhere with no issue but whenever I call somewhere that I have to use 'press 1' etc when the pers...
Hi everyone,I recently joined Three UK after switching from EE, but was most annoyed about two things, firstly how the customer support team are absolutely terrible, and I mean, TERRIBLE, and also how when you set your mailbox up, you HAVE to record ...
Just been on live chat and got an additional sim, yet the esim email hasn’t arrived yet. Usually it’s almost instant. The plan is showing on the app alongside my main esim, but I’m worried it won’t arrive
