Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

5G modem now only giving 4g speed

I have a three 5G modem (Zyxel N5103E), which used to give me very fast speed up to 700 or 800 Mb/s, but now the most I get is about 100 Mb/s. In the broadband/cellular band settings, when the NR5G-SA 5G band is selected there is no internet. The aut...

How can I activate a SIM card

I just received a replacement of my daughter SIM card I don’t know how to activate it

Go roam not working

Hi there, before going to Poland I contacted support and asked to rise my spending cap and was promised that my data roaming will work.Instead, I got stuck in the middle of nowhere at -7 in the midnight unable to find my Airbnb address. Nice Polish p...

I'm not receiving text messages or OTPs

Hello Three Community,I'm having terrible experience with three from the past 4 months. So here is my issue in detail:I joined Three in the first week of October 2023, I switched from Lebara PAYG to Three Pay Monthly, and everything was good the swit...

My Virgin Media Landline wont connect to my 3 mobile phone

My Virgin Media Landline wont connect to my 3 mobile phone just says my mobile is unavailable leave a message. Works perfectly ok with all other mobile networks. Have talked to Virgin Media they say its routing ok but something at the 3 end is blocki...

My iPhone doesn’t work on 5g anyone help

When I have full bar on 5g I’m unable to get any internet im on a iPhone 12 Pro Max fully updated

Data Roaming doesn't work

Been a Three customer for a LONG time. Roaming always worked prior to Brexit and the introduction of roaming fees. I cannot remember the last time it worked because for the last few years I've relied on the Vodafone data connection on my other SIM ca...

Hi, I'm without Internet for a while. Hotspot won't connect without a password and can't find it

Hi, I'm without Internet for a while so wanting to use my mobile Hotspot for a while, but it won't connect without a password and can't find it. I've done step by step instructions but still won't display the password. Any help would be appreciated

Port

I ported my number fro lyca to 3 yesterday but when people me their not reaching

Cannot send SMS to one number

I can no longer send SMS to my daughters phone get instant message failed to send when trying . I need to as she often has data off . Her phone can send to me and other people I can sms fine . Can’t find a fix with Apple who say it’s a theee issue . ...