Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3869 Views
  • 0 replies
  • 9 likes

Best solution New payg invalid details

I activated my payg sim yesterday. I have been unable to sign in either in the app or online. I keep getting 'Those details aren’t quite right. Have another go.' The details are correct. I can change my password & receive the email link.I have topped...

tippy by Regular
  • 1422 Views
  • 2 replies
  • 1 likes

Can't log in/register

Tried absolutely everything. Messaged support and reset my password twice but still get an error message and still can't log in to my three. Really disappointed and thinking of switching already...

My3 unable to login

I recently signed up to a mobile wifi plan with Three. So far, so good. The connection suffers at peak times, but I guess that is to be expected. My issue is that I have been unable to sign into my my3 account to configure the set-up. I enter the Thr...

nickmo82 by Fledgling
  • 2160 Views
  • 1 replies
  • 2 likes

Problem cancelling add ons

Hello, I need help cancelling an add on. There is no option to do so through the App. I've seen that this is a recurring problem from these chats. I tried to do it last month and got charged, it will renew tomorrow again and I have no control over it...

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natq by Fledgling
  • 1965 Views
  • 2 replies
  • 0 likes

3 APP

I got 3 App and I am registered. For some reason I can’t login?

Sunny by Fledgling
  • 992 Views
  • 2 replies
  • 0 likes

My3 account blocked

I have my three account blocked and I can't unblock it because it tells me that they have a system error, I need help 

ana1 by Fledgling
  • 5365 Views
  • 6 replies
  • 0 likes

Several phones on one My 3 account?

I administer the three contract Sims for my family's phones under my name.  I recall being able to manage all three numbers and contracts all under one login previously on the Three website.  Under the current My3 sytem it seems the login is by numbe...

pkendall by Fledgling
  • 10812 Views
  • 3 replies
  • 0 likes

My3 Account for Broadband Hub

Does anyone know how I can log into My 3 account (either online or via the app) using a number which is for my 4G broadband device? Since the SIM is in the router and not a phone, it can't receive texts but every time I try to log into my account, it...

EP by Fledgling
  • 3059 Views
  • 6 replies
  • 0 likes

My App - quick switch between accounts

I have a number of accounts - I know wishing the My 3 App - that I can logout - then Login using the drop down - however, would like the option to switch between accounts from within the App - is this something might be added?