Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2251 Views
  • 0 replies
  • 2 likes

RCC states in 5g

Can anyone please explain what "RCC state in error". I believe this can cause volte and WiFi calling to not work. I have Google the issue after having issues with 4g calling.You can see this by dialing * * 4636 * * and looking in 5g debug info. Also ...

5G Mast

Is there anyway to ask Three to look into installing a 5G mast locally. Im on the very edge of 5G coverage, would love some super speedy internet. Even 4G isn't the fastest here, until about 1am. 

Al87 by Fledgling
  • 1078 Views
  • 2 replies
  • 0 likes

No 4G or 5G signal?

So here is my problem.  Wednesday 4G signal went from 4-5 bars to either 0 or 1 bar, unable to make any calls, use data etc.  There is full 3G but my iPhone will not allow me to switch to 3g,  and because the phone detects enough 4G signal to display...

aanire by Fledgling
  • 2472 Views
  • 9 replies
  • 0 likes

5G signal

I keep reading posts about 5G signal issues and the lack of coverage now this may sound a bit complicated but as I understand it a 5G signal is much less able to penetrate through things like walls windows ECT in the same way that a 3G/4G signal can ...

5G connection keeps dropping

I am in a 5G recognised area and because my network box was full I could not get normal broadband so opted for Three 5G as I was in a 5G area, when I get 5G connection it’s fine and backed up with 4G which is not great, however I feel like in have a ...

Gwp by Fledgling
  • 1379 Views
  • 3 replies
  • 0 likes

How long does it take to upgrade a mast?

Just over a month ago the mast which is closest to my home went offline. According to Three's service status page upgrades were being performed. Following the first week the status page had reverted back to being no issues, however last week there wa...

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App doesn't allow me to register

I was in danger while I was abroad and I couldn't use my network. not even the 333 number was working. I tried about 10 times to chat with someone and no one replied. Set up the app was never so stressful and complicated since is not taking my email ...

NellyR by Fledgling
  • 776 Views
  • 1 replies
  • 0 likes
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