Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2253 Views
  • 0 replies
  • 2 likes

Unknown Error with PAC code

Whilst trying to transfer numbers with PAC code (from Virgin Mobile), I got to the switching form and it kept returning "Error Message, Unknown Error". All the info is correct. If anyone knows a fix that'll be great thanks, also as I inputted my PAC ...

Z1ggles by Fledgling
  • 2121 Views
  • 1 replies
  • 0 likes

App doesn't allow me to register

I was in danger while I was abroad and I couldn't use my network. not even the 333 number was working. I tried about 10 times to chat with someone and no one replied. Set up the app was never so stressful and complicated since is not taking my email ...

NellyR by Fledgling
  • 776 Views
  • 1 replies
  • 0 likes

I cannot use my phone abroad

I have an iPhone 13 and cannot use it in Canary Islands. I have a pay monthly plan but cannot get anything!  Data roaming is turned on. Do I need anything else? Cannot get through on app or telephone or live chat

Can't send texts

For some reason I cannot send text messages today, it just says "couldn't send"

Jayman77 by Fledgling
  • 2932 Views
  • 1 replies
  • 0 likes

MMS service ?

Wondering if MMS will ever be a free service? ( as mostly with iPhone use iMessage so not used ) but somethings useful when sending to Android devices, yet charges high for MMS ( ps/ likes of Vodafone, do have some MMS included ) - thoughts,,,,,, 

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