Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2871 Views
  • 2 replies
  • 3 likes

No 4G or 5G

I was in an area yesterday where although the Three coverage checker said there was an excellent 4G and 5G signal the fact is data was non-existent. When I manually switched to 3G all was good. What is going to happen in these areas when 3G is switch...

Network issues

The last 24-48 hours, the network status page has been saying that works are being done in my area (RG2 9). I've tried to find a resolution via the Live chat, over the phone, but they keep gaslighting me and trying to convince me it's a device issue....

Kings by Fledgling
  • 99 Views
  • 0 replies
  • 0 likes

Data problem

Hi, I am on a PAYG sim plan for £10 a month with unlimited calls and texts and 10gb of data, it pays out on the 22nd of every month but for some reason it is telling me I have no more allowances and that it all expired on the 20th of August, I don't ...

William by Fledgling
  • 157 Views
  • 1 replies
  • 0 likes

Three/Vodafone Merger

With the Three/Vodafone merger, when will the merge be complete?Will my monthly bill price be higher after the merger? I hope it stays the same.Would I need to get a new SIM card? Such as a Vodafone SIM card.Will visual voicemail be added? I would lo...

21535 by Regular
  • 474 Views
  • 6 replies
  • 0 likes

RCS for iOS 18?

Hi,Anyone have or know RCS enabled for IOS 18 on Three ? ( as I am on the beta version & see says ‘Voice & SMS’ - but no RCS! ) Thanks

Unable to send SMS

Hi, I was late paying my bill and I was cut off, since being connected again (paid my bill and been connected again for 2 days) I have been unable to send SMS messages to anyone. I get the red exclamation mark and an option to try again but it doesn’...

Network issues

Why i can't use my mobile data and i have an allowance of 75GB and im using roaming.   

Screenshot_2024-08-07-23-17-49-476_com.hutchison3g.planet3.jpg IMG_20240808_040443.jpg
Mhaui by Fledgling
  • 169 Views
  • 1 replies
  • 0 likes

I paid for roam in europe but it never worked.

Hi there,I recently purchased the 14 day europe roaming add on for £24. When I was in europe, my phone wouldn't work, so I had a chat online with an assistant (Rohan) who basically said "That doesn't work on your plan". I told him I puchased it as an...

How do I turn on alerts for a missed call when the phone is off?

Hi, I just got a new iPhone and now I can’t get text alerts when I miss a call when the phone is off, I tried my old sim in the 3 phones I have and the old sim received a message for each phone so I know it’s not the phone that’s the problem. Does an...

LoveLia by Fledgling
  • 286 Views
  • 3 replies
  • 0 likes

How long does it take for 3 to turn on a mast that they've built?

Hey everyone, so recently, Three have built a mast a mile away from me in 25th of July 2024, and I was wondering when the mast will be active, main reason being is that I have some no service spots in my house, in particular the living room, and this...

markle by Regular
  • 399 Views
  • 4 replies
  • 0 likes
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