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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2253 Views
  • 0 replies
  • 2 likes

Cannot access my data in europe

My husband and I are travelling in Germany.  He has been here for 2 months and all of a sudden he cannot access his mobile data.   He is being asked to sign into a network and then receives a notification that he has used up his data even though on t...

Sladey13 by Fledgling
  • 937 Views
  • 1 replies
  • 0 likes

Hey! Im currently in the USA and I cant make a call

Hey! Im currently in the USA and I cant make a call. Ive been here loads of times and used my phone exactly like it is set up so it shouldn't be anything to do with numbers not being correct or anything like that. Sadly I can't even call 3 or access ...

Roaming in USA number not recognized

SpoilerRoaming in USA on PayGo with Google Pixel 6 unlocked, connected to T-mobile LTE. Incoming calls get a "number not recognized" message, outgoing calls work fine. SMS and data both work. If I connect to AT&T, which is what the SIM wants to do, i...

rukfrus by Fledgling
  • 2062 Views
  • 5 replies
  • 0 likes

Calls when roaming

I received a letter from Three stating the free Go Roam element will be removed from my contract.From the letter, it is not clear if receiving phone calls will be free when in a Go Roam country if you don’t buy a day pass, or whether that will also i...

Anonymous by Not applicable
  • 672 Views
  • 1 replies
  • 0 likes

Payg USA

Voice and data worked on T-mobile for 15 days of 18 day holiday - then unable to register on T-mobile network? Support team could not fix it, so unable to make calls for the rest of my holiday. AT&T data was great, but unable to make calls. Support s...

Bisto by Fledgling
  • 1092 Views
  • 2 replies
  • 0 likes

Data Roaming Failing

Twice in the last 24 hours I have lost my data roaming despite having a good 4G signal in the middle of Hamburg, Germany and some 7GB remaining on my monthly plan. I have twice rung the customer service with a temporary restoration of service with no...

Bethune by Fledgling
  • 1850 Views
  • 4 replies
  • 0 likes

Can’t use phone in Spain, help!

Roaming is on in plan.Spend cap is set to unlimited (any other value always resets to zero).Roaming is on in phone settings.Tried network set to automatic and tried selecting available individual networks.Have powered phone off and on multiple times....

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JMC by Fledgling
  • 1347 Views
  • 2 replies
  • 0 likes
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