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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2581 Views
  • 0 replies
  • 3 likes

Three is going from bad to worse

Three recently introduced a system upgrade which included Three insisting that customers who had more that one telephone number had to re-register their account using separate email addresses for each number. To me this was a ridiculous and chaotic c...

Voicemail Restricted

My voicemail has been restricted and I have contacted the Chat Team several times and also been into the store and nobody seems to be able to resolve it, can you help? 

Anonymous by Not applicable
  • 456 Views
  • 1 replies
  • 0 likes

Cannot receive SMS after porting number to Three

Cannot create an account with Three and cannot receive SMS or calls, tried speaking to the so-called support on chat and after 2 hours gave up.Whenever I call my number from another phone I just get my old voicemail from my old provider.Received a te...

disk0360 by Fledgling
  • 870 Views
  • 2 replies
  • 0 likes

voicemail how to delete old message

Can somebody explain how you delete old voicemail message in voicemail and listen to more than one message when you have more than one message I chatted to a 3 mobile agent who didn’t resolve this and its driving me Nuts !

Unable to complete voicemail setup

I just migrated from o2 to three, and finished porting my number. I found visual voicemail doesn't work on my iPhone, and it said I needed to call. I call, and it says I need to set it up, fine. I set my pin, record my name, and when I try to record ...

keif by Fledgling
  • 1576 Views
  • 1 replies
  • 0 likes

New Voicemail System Update

I have a couple of Three numbers and one of them has now got the new voicemail service, which appears much better than the previous one. The other number still has the alternating male/female voice voicemail. How do you get the new voicemail system? ...

Thr3 by Regular
  • 974 Views
  • 2 replies
  • 0 likes

Best solution Voicemail

Have had an announced migration to a new Three voicemail service overnight and I have to say it’s infinitely better than its previous incarnation. In particular it supports HD voice so the call is super clear and waves goodbye to the two person annou...

Anonymous by Not applicable
  • 2634 Views
  • 6 replies
  • 2 likes

Phone not working abroad in UAE

My mobile is not working abroad, I have no ability to call, text or use data at all, despite me purchasing a data add on. I landed in the UAE on 27th. I need my phone for work and to contact home whilst abroad and I can’t do anything on it unless I a...

1burns1 by Fledgling
  • 3769 Views
  • 2 replies
  • 0 likes

voice mail

When i try and change my voice mail recording it cuts the call when i press # to save it. it used to work fine but seems to have changed recently.

tonyws by Fledgling
  • 994 Views
  • 3 replies
  • 0 likes

Unable to change voicemail CALL FAILED?!

So I have noticed that Three has changed to a new voicemail service and since changing I am unable to change my personally recorded greeting. When I am recording my greeting the call just drops and shows 'Call Failed' is this a bug with the new voice...

MBHUK by Fledgling
  • 2421 Views
  • 8 replies
  • 0 likes
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