Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12735 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4015 Views
  • 2 replies
  • 3 likes

How do I turn on alerts for a missed call when the phone is off?

Hi, I just got a new iPhone and now I can’t get text alerts when I miss a call when the phone is off, I tried my old sim in the 3 phones I have and the old sim received a message for each phone so I know it’s not the phone that’s the problem. Does an...

LoveLia by Fledgling
  • 889 Views
  • 3 replies
  • 0 likes

Best solution Voicemail full but no option to delete messages

On ringing 123 fir voicemail get message stating voicemail full please delete messages.I get no options and have contacted three on three separate calls and they have not resolved my issue.Any help would be appreciated to overcome this issue 

BAZ1980 by Regular
  • 1272 Views
  • 6 replies
  • 0 likes

Three are the best UK network

There are many negative threads in the Community.  But my overall experience with Three far surpasses my time with O2, Vodafone and EE. So, I wanted to put up a postive post: well done Three!!

Doncaster

We got problems over two months nearly in Doncaster lakeside area and its surrounding.they not been sorting that out we losing loads of our work but they keep taking there charges for nothing.is anyone else got these issues.

Danny786 by Fledgling
  • 481 Views
  • 1 replies
  • 0 likes

Visual Voicemail.

**Tired of Waiting for Visual Voicemails on Three**Is anyone else out there just exhausted from waiting for Three to support visual voicemails? It feels like every other carrier has this feature, making managing voicemails so much easier and more eff...

Tyler by Fledgling
  • 2946 Views
  • 11 replies
  • 7 likes

Unable to make / receive calls

I have been unable to  make or receive phone calls now for at least a month, you are saying because you are switching 3G off  and you need 4G calling ( which according to your page my phone does ) but still nothing. But visiting 2 phone stores today ...

Voicemail deactivated but still call duration is there on others phone

I requested customer service to deactivate voicemail and they deactivated the same.Upon testing I found that when my number is off and I’m calling from other phone then it says nothing but call duration is started.I wonder if this result to have high...

rky by Involved
  • 1238 Views
  • 4 replies
  • 1 likes

Best solution Live voicemail

HiDoes anyone know if live voicemail can work with three? 

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rky by Involved
  • 5208 Views
  • 8 replies
  • 0 likes

Repeated network issues

For the last 4 months or more we have been suffering with repeated outages. My husband and I both have three mobile contracts and our Broadband is also with Three. whenever there’s an issue we just get told to restart our phones, reset network settin...

Tike for rings to voicemail

Hi just wanted to change my phone ring time before diverting to voicemail from 30s to 15, saw some 'codes' that can be dialled in to set this up but had no luck with those and saw on some other posts it has to be done my 3. Just called customer servi...

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