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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Conversations

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2151 Views
  • 0 replies
  • 2 likes

Recording personal greeting

I cannot record a personal greeting for my answerphone.  I do the recording , press hash and the call disconnects. I need message for work . 

Mellymoo by Fledgling
  • 314 Views
  • 0 replies
  • 0 likes

Unable to complete voicemail setup

I just migrated from o2 to three, and finished porting my number. I found visual voicemail doesn't work on my iPhone, and it said I needed to call. I call, and it says I need to set it up, fine. I set my pin, record my name, and when I try to record ...

keif by Fledgling
  • 879 Views
  • 1 replies
  • 0 likes

New Voicemail System Update

I have a couple of Three numbers and one of them has now got the new voicemail service, which appears much better than the previous one. The other number still has the alternating male/female voice voicemail. How do you get the new voicemail system? ...

Thr3 by Regular
  • 706 Views
  • 2 replies
  • 0 likes

Best solution Voicemail

Have had an announced migration to a new Three voicemail service overnight and I have to say it’s infinitely better than its previous incarnation. In particular it supports HD voice so the call is super clear and waves goodbye to the two person annou...

Phone not working abroad in UAE

My mobile is not working abroad, I have no ability to call, text or use data at all, despite me purchasing a data add on. I landed in the UAE on 27th. I need my phone for work and to contact home whilst abroad and I can’t do anything on it unless I a...

1burns1 by Fledgling
  • 1928 Views
  • 2 replies
  • 0 likes

Answerphone call failing?

I’ve been trying to leave an answerphone message on a friend’s Three voicemail. The answerphone starts and runs for about a minute and then hangs up and says call failed.  I don’t know whether it’s left a message and can’t contact them to find out.  ...

HLS by Fledgling
  • 309 Views
  • 0 replies
  • 0 likes

voice mail

When i try and change my voice mail recording it cuts the call when i press # to save it. it used to work fine but seems to have changed recently.

tonyws by Fledgling
  • 655 Views
  • 3 replies
  • 0 likes

Unable to change voicemail CALL FAILED?!

So I have noticed that Three has changed to a new voicemail service and since changing I am unable to change my personally recorded greeting. When I am recording my greeting the call just drops and shows 'Call Failed' is this a bug with the new voice...

MBHUK by Fledgling
  • 1574 Views
  • 8 replies
  • 0 likes

Cannot receive calls or txt

I can make calls send texts but not receive them since switching to three and keeping my old number from a different provider anyone else had this ,also I don’t see why I should pay for the month if I cannot do these things will three compensate ? 

Voicemail link on phone app not working

Anyone else unable to access voicemail from the phone app on iPhone?  When I click the ‘spool’ icon on the phone app I get a message, “Cannot contact to Voicemail. Call your service provider assistance”.  I’ve tried Three Chat but haven’t got anywher...

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