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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14748 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5239 Views
  • 2 replies
  • 3 likes

Voicemail Texts

Is there a way of changing how you're notified if someone leaves a voicemail message? The text message  notification is a bit intrusive. I prefer the "tape spool symbol" that I used to get when I was with another provider. 

Gazz by Fledgling
  • 541 Views
  • 2 replies
  • 1 likes

Intermittent problems making or receiving calls

Hello I updated my phone to the iphone 16 pro just over a month ago and have been having problems making and receiving calls this last week but only on the occasion.Most of the time my calls will go through with no issues and then occasionally I will...

Text notification for voicemail

Having disabled the text notification for voicemails received I now can’t seem to find out how to reactivate the feature. I didn’t realise at the time that cancelling the text notification renders you without any notification at all of a voicemail re...

JulHoops by Fledgling
  • 387 Views
  • 1 replies
  • 0 likes

Vodafone-Three merging

With the Vodafone-Three merger after the 7th December, what will happen with existing contracts? Will we be moved over to a new network?Also will we be getting features like Visual Voicemail and 5G Standalone after the merger, since Vodafone has them...

Anonymous by Not applicable
  • 835 Views
  • 3 replies
  • 0 likes

iPhone 16 Pro order

Hi everyone, I ordered my upgrade to the iPhone 16 Pro on 24th September and frustratingly was given a delivery estimate of 31st October….. I’m a bit concerned however that I’ve heard NOTHING since then….. it’s still showing on my orders in my accoun...

Three visual voicemails still not working

I moved all our 10 company lines from O2 to 3Gbut after sometime noticed the visual voicemail it’s not working,, I contacted customer services many time and been on the phone for very long to get this resolved, new SIM card sent out but still no luck...

Manwith3 by Fledgling
  • 1496 Views
  • 7 replies
  • 0 likes

Visual Voicemail arrives on Three - hooray

Hi All,Are you all seeing Visual Voicemail on Three I updated to IOS 18 on iphone - and could not believe my eyes - when a VM arrived - using visual voicemail FINALLY - very happy ( and I thought it a fluke - and tested on another sim & same …..Nice ...

Best solution iOS 18, Three PAYG and live voicemail

Does “live voicemail” work on Three when using iOS 18, and if it does is there a charge for it when on PAYG? For clarity I’m not talking about listening to the audio, just getting the transcript. 

Problem with receiving, making calls and with voice messages

I have problem with receiving making calls also with voice mail. My mobile phone is 4G so could you please tell me for what reason three stoped receiving making calls?, only can receive and making calls only on WhatsApp and messenger 

WamanT by Fledgling
  • 580 Views
  • 2 replies
  • 0 likes
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