Broadband – Get support for broadband related queries

Best solution NR5103E 2.5gb LAN?

Hello,Can anyone confirm if the zyxel NR5103E has 2.5Gb LAN ports on the back of the device please?I have my NR5103E connected to a 2.5gb switch with cat 7 cables and then 2.5gb ethernet on my pc. But the speed reported on the Web Gui and the app for...

Abysmal speeds on 5G NR5103E

Since Christmas in my current area the maximum speed I've had on 5G has been 11mbps.Network checker states no issues, just a new thing saying more usage in the area which I really don't believe.What on earth's going on? On the b15 firmware too.

Brand New Three PoW Mast

Park Street, Madeley new PoW mast installed by Three, There is no panel on top but probably later this year to put 5G panels on it. Not sure if this mast is 5G or 4G only?https://i.ibb.co/Xsc3nBL/20240124-141343.jpghttps://i.ibb.co/pfJyBZp/20240124-1...

5g router upgrade

I've had my 5g broadband with three for more than 2 years and still have my original huawei 5g CPE Pro. The speed and performance of new routers is a significant improvement, is it possible to upgrade my current router? Would I have to pay retail upf...

Three 5G broadband - UPDATES broke my SMB/NAS, can't log into the router

It seems that recently, Three have applied some updates to the router and the admin app. Now, my SMB/NAS connection is broken and I can't log into the router.We have had nothing but problems ever since we re-joined a year ago. The Zyxel router is a n...

Best solution APN issue drops constantly 5G hub

Hi,I noticed that the three.co.uk APN causes connection drops at least once a day when I use 5G home broadband. Why is that? Anyone experiencing the same issue? I use it because it grants higher datarates.

5g broadband red globe and no cellular signal

Hello there. I bought three 5g broadband and all I'm getting is a red globe with no cellular signal, there's no light on cellular signal at all. Is this normal? Do I just need to wait for it to connect?Thanks for any help b

Xbox Series X can't connect to Three 5G Hub (Static IP issue)

Hi, would appreciate any help on this as I'm close to banging my head against the wall. I have an Xbox Series X and received Three 5G hub at the start of the month, worked fine with an ethernet cable for over a week and a half with no issues. Now, I ...

Just want a return label

Received the router. Tested it out, no signal. Contacted Customer Service for a returns label. All in the same day. many phone calls, chats and still no label. Got the usual lies, it takes, hours, days, weeks, but still nothing. I can see the scam; k...

Speed drop

I got the home broadband on the 22/12/23 and from then till the 10/1/24 I have been getting speeds to 352Mbps and as of this weekend it's went down to 112mbps and the tech support says there is nothing wrong with the router or my area and they offere...