Broadband – Get support for broadband related queries

Unusable phone & broadband

Tldr: latency swings wildly, upload uncontactable from one second to the next, download is consistent & fine, not my device(s) but the mast, fed up with being fobbed off by technical support For several weeks now my upload connections are unusable in...

Is the 5G Home Hub the ZTE MC888?

Hi, I just signed up in store for the 5G Home Hub, but when I got home I saw I was given the ZTE MC888 by the staff inside the store? I saw online this costs around 200 quid but my receipt says £500 for the unit (discounted as I'm bill pay). I'm star...

Return label never arrived. Can i return the device myself at my cost?

I ordered a home broadband Router and after few days, contacted Three to cancel the contract and return the device (within 30 days cooling off period). I was told that the contract has been terminated successfully and will be closed and refunded once...

Three 5 G Home Broadband wifi mesh options

Hello - can anyone help. There's a plethora of Wifi mesh systems out there and it's all confusing e.g. dual band or tri-band; 5 or 6; which make: etc.Put simply my current 5G router/modem supplied by Three simply doesn't extend across the whole of th...

5G slow speeds

What speeds are you getting on 5G, I started as a new customer this week with 500+ Mbps download, its dropped off to 100Mbps?Spoke to Three technical support and they have said there are issues in the area that are being sorted, I dont know wether or...

MC888 and Eero6

Im a new customer for Three 5G broadband.just to help other new customers out with technical issues with wifi connection issues with the Eero 6 extenders, set the DHCP to bridge mode on the extenders to prevent multiple networks being broadcast.Three...

ZYXEL Nr5103ev2 losing connection all of a sudden

Hi, I got my router two weeks ago. For about ten days it has worked perfectly. Very fast connection. But the last few days it has lost the Internet connection which is fixed with a reboot. It's done this about three times. I can't have that happening...

5g Home Broadband after 6months suddenly super low speeds

I live in the London, E15 4EH.I have three home broadband for 6 months and it as always been good. Always a little bit unstable but always fast speeds.All of the sudden, for the past week it has been dreadful. From 250 mb/s to 5 download speeds.Impos...

5G Home Broadband problem (related to the ongoing mast issue near my home)

Hi all,It has been a month again since the 5G Home Broadband gave such a poor speed (DN: 0~2 Mbps, UP: 1~5 Mbps) and frequent disconnections. This is because of the ongoing problems with the mast near my house, so my route has to connect to the other...

The answers you wanted

three as lots of problems three broadband snoops on your shopping habits for instance you will notice a slowing down when shopping online that is data collection snooping.1 you need to turn off auto update that will stop them from changing your passw...