Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.
Hi, All good with the performance of my 2 month old 5G router I am now trying to rename the Connected Devices that appear as Unknown when viewing via the mobile app. I've been into the My 5G Hub option and signed into the web browser to gain access t...
My partner and I have been trying to cancel our 5G mobile broadband contract since April 2023... We finally managed to return the device in June and were told it was fine to cancel the direct debit and ignore any further communications about overdue ...
Hi, I have the NR5103E hub but it's proving dreadful for taking voip calls. Is there any way that I can reduce my jitter? I have plugged directly into the router using an Ethernet cable and have the router positioned on my window cill and getting exc...
Hi, I take calls for work through my laptop using Avaya, a system which uses VOIP. Since switching to Three broadband, I have had calls drop/go quiet/go robotic. My IT department have spent a lot of time trying to improve things but on their final t...
I'm currently away from home for a month.My Zyxel NR5103E lost it's connection a few days ago and, as others have reported, it won't reconnect without a reboot (which requires someone being present on-site).I phoned Three's technical support team to ...
I have a ZTE 5G router for home broadband. Excellent signal. Normally 250-300Mbps with occasional dips below 100Mbps in peak times.The last week my 5G has dropped to 10Mbps or less. I've been on to support and they say, no issues with the mast. They ...
I’ve moved the broadband over to Three in October, and it’s the worst decision I made! I’ve constantly had issues with internet drops, download speed and the ping is awful! I WFH and also stream games so need a stable and reliable internet connection...
I have been trying to cancel my broadband since October…. After speaking to customer services 6 times over 6 weeks I finally managed to get a DPD label ( they were making up all sort of excuses for why this took 6 weeks). I finally managed to send ba...
I had cancelled my mobile broadband contract on 27/11/2023 and since then I have raised the request for returns bag 4 times and still haven't received anything.I keep requesting and every time I am promised that I will receive the bag in 5 working da...
Hi,We've recently moved from an area where we received a great 5G connection via the Three Broadband service but we have now moved to an area where we get only 4G. A recent speed test showed that our download speed is only 4.22Mb/s while the upload s...
