Broadband – Get support for broadband related queries

How do I attach a dect phone to my 4g router?

I got my new ZTE router on Saturday.Still trying to find the best place for it to allow streaming with no pauses...I also want to attach our (currently landline) phone base station, so we can continue to use the same phones. I have attached the base ...

Huawei CPE 5G home broadband fails or very slow - ping times 1500ms++

Hi all,I have 5G Three home broadband with the Huawei CPE modem/router. Generally, the service has been good with ping times 20-50ms with downloads measured on fast.com of 200-450mbs downstream. Lately, the connection has been quite flaky. I am gett...

5G gone suddenly in Crawley near centre

Hi. Any admin from Three in here and can enlighten me if there are still any 5G works in the RH10 1AT post code? I had 1,5 month of great speeds/no issues and suddenly 5G is gone since Wednesday. There was a note of some works on network status check...

5G Home Broadband Hub Work VPN Problem

Hello,I use ZTE 5G Home broadband modem. When I try to connect my company VPN it keeps disconnecting after a while. Company use `pulse secure` for vpn. I made some research this is not about with modem position (I have good signal quality) or somethi...

Content Filter

Assuming you turn off adult content filtering does three block anything else? Torrent trackers, illegal activity etc are the usual candidates. I can not find an official statement anywhere and wondered what peoples experience was?I don’t want to swit...

Cannot subscribe to 5G Home Broadband

Upon checking the website on areas that used to have 5G broadband, now it says that --------------------We can't offer Home Broadband at your address right now, but we're busy expanding our network to connect more homes.Check out our Mobile Broadband...

Best solution Not receiving a returns bag after cancelling my contract in March

Hello.On March 3rd I cancelled my contract within the initial 30 days and was confirmed no payment due and I will receive a returns bag after which my account will be closed. A simple straightforward process for most reputable companies I have dealt ...

Best solution Problem downloading some movies from Sky store

HiWe have a ZTE home broadband hub.We are having trouble downloading some movies from Sky store to our Sky+ HD box. It only affects some movies, primarily very new releases or those on pre-order. We had. Sky engineer come and he could find nothing wr...

Unable to return Three 5g Broadband router.

I signed up to the 3 5g Home Broadband on 5/2/23 and picked up the router from a 3 store the following day. Set up was a breeze but over the next 3 weeks the signal became ever more unreliable for some reason, so I contacted 3 customer service by let...

4G Rural Broadband Woes!

I have had a Three 4G Broadband contract for over 6 months now and in that time I have probably been happy with the service for about 6-8 weeks.I accept that I do live in a bit of a rural blackspot and as such have an externally mounted directional a...