Broadband – Get support for broadband related queries

New 5G masts for BN17

In December 2022/January 2023 Three erected four new 5G masts in my area. To date, only one of those masts has been activated. Can you please advise when the remaining masts are due to be switched on as the active mast is too far away from my propert...

Lost 5G Broadband Return & Terrible Customer Service

A terrible process all round. I spoke to Three Customer Service due to underperformance of my 5G router, and they agreed to waive termination fee and cancel the contract, upon return of the device. I was informed any payments were on hold.The returns...

Zyxel nr5103 - issue with 2.4ghz connection

Hello everyone.My ZyXel nr5103 router from Three has been experiencing issues with 2.4ghz devices, my blink cameras and my roborock robot stopped working a few days ago.I tried enabling separate 5ghz and 2.4ghz channels instead of a single one, resta...

Account cancelled after router upgrade

I’m wondering if anyone can offer any guidance here. I am being sent in circles and no one seems to know what’s going on. We have had mobile broadband from three for 2 years? Up to June of this year. We were going to cancel the contract as we hadn’t ...

Ann I being throttled??

Home broadband has been a nightmare the last few weeks only seeing speeds of 50-100mb and having issues with buffering. I've been trying out different locations and nothing seems to help.I can do a speed test on an iPhone 13 with three right next to ...

Nightmare with returns: unable to return 5G router

Hi there, I am having a nightmare in returning my Three 5G router. I cancelled my 5G contract around a month ago, and was told a DPD label would be shared via email, this never arrived. I then called again and Three agreed to share a Jiffy bag, to ar...

Best solution Heatmiser Hub Connection Issues

has anyone successfully connected their Three 5G router (Zyxel) to the above heating hub?

Age restriction

I would like open my age restriction

Home Broadband no network

I have just got home with my new 5G Home Broadband hub. Excited and expecting to plug it in and have excellent broadband on within minutes. Low and behold I have plugged the router in (located where I get 400mb on Three mobile) I get absolutely no co...

Best solution Square WPS button light colours on Zyxel NR5103E

Hi All,As far as I know, for as long as i've had the Zyxel NR5103E, the square WPS button on the front of the device has always had a green light framing it. What colour is yours showing and what do the colours represent? This past few days i've se...