Broadband – Get support for broadband related queries

5g Zyxel NR5103E 5G Hub - How to get new firmware? Ring & Netflix not working!

Hi All, I just got the Zyxel NR5103E 5G Hub & currently on V1.00 (ACBJ.0) b12.Internet works. Ring doorbell Does not. My camera's cant connect. Connects to Wifi but then says it fails because there is no internet connect but the hub is indeed connect...

Zyxel NR5103E refuses to connect to 5G - V1.00(ACBJ.0)b12 - August 2023.

Hello All,It seems the latest versions of the Zyxel NR5103E ( V1.00(ACBJ.0)b12 ) for Home Broadband supplied as of August 2023 are still faulty and still unable to catch a 5G signal from any surrounding 5G/5G-NSA enabled mast.After convincing (with a...

Poor home broadband and poor customer service

On the 10th May 2023 i started to see issues with my home broadband speeds, My current provider is Three network on the home 5g broadband package. I normally get speeds of around 80mbps and have done since I first had the broadband installed in the ...

Work VPN connection issues

Hello,A couple weeks back I switched over from Sky to Three broadband. Although, in the main, the speeds I have been receiving have been far higher than before, and almost all my devices are working fine, I have been having issues everyday connecting...

returning router

Have contacted Three 4 times to return 4G router promised bag or label for return, but nothing received, This has been going on since 9th June. Anyone have any idea how to progress?

Nintendo Switch DNS

Hi all, recently had trouble with my Switch connecting to Wi-Fi with a DNS error. At first I thought this was the Broadband and I went through the steps and eventually got a replacement SIM. It still isn’t working and I don’t want to have to pay for ...

Poor cancellation/returns experience

Hello, I was wondering if anyone had any strategies for how to get in touch with a more senior team at Three? I feel that I am having a poor and time-consuming experience and at this point I would just like it to be over. July 2022 - ordered Three 5G...

Zyxel nr5103e 5g hub

I received my new shiny zyxel zyxel nr5103e 5g hub & swiftly connected all of our devices upon it, all seamed ok until I went to work & noticed I could not connect to our home security cameras &/or the doorbell but, once in our home we could connect ...

E mail on 5g Broadband

I have a strange issue on all of my connected devices, iPhone ipad & Mac. When connected to Three 5G broadband it downloads e mails, but when i click on one to read it, instead of the body of the e mail i get a spinning circle for a min or two before...

Loss of 5g

Hi Been a customer of 5g home broadband for 6 weeks. My service at first was fast. Now I only get 4g connection. Nothing has changed at my end 5g hub is where it always was.Have been on with tech support and no further forward.My question is why do I...