Broadband – Get support for broadband related queries

Unable to purchase 5g broadband in coverage area

Hi, I've been desperately wanting to get 5g home broadband for years now as our flat doesn't have access to a wired connection.I can see on the coverage map that our location is covered by 5g (has been for over half a year now) and I even got an emai...

Three Home Broadband: The new Zyxel NR5103E router will NOT connect to 5G

Hi all.I just took out a new 5G home broadband contract with Three. My old contract is still valid for about a week so I can test the devices side by side.Previously: Huawei H112-370. Connects to 5G, 300-400 Mbps.Now: Zyxel NR5103E. Will NOT connect ...

Best solution New router. mediatek T750

Does anyone have the MediaTek router if so is it any good

How can I find out my wan IP address when away from home

How can I find out my home broadband wan IP address when away from home? I've called customer services but they cannot help. I find it hard to believe that the service centres cannot see an assigned IP address to a modem and that they cannot reboot t...

Best solution 5G Home Broadband KT10

I’ve had 5G home broadband in KT10 since Aug 2021 & I was completely satisfied with performance. 2 Months ago it became virtually unusable for broadband & the 3 network checker indicated that “infrastructure work” was being carried out on local masts...

Mac, android & iPhone all say I need a WPA2 password

Just got a new 4G router and the broadband seems to be working but mac laptops, android phone and iphones won’t connect.The pop up says that a WPA2 password is needed but the WPA password on the back of the router isn’t working.

Best solution No push notifications when connected to wifi

Hi ,I have a ZTE MC801A router which i recieved from three when i signed up to the 5g hub internet when i moved into my new house. Since then i have not recieved push notifications through to my phone, neither has my girlfriend. When we disconnect fr...

Where is the adult filter toggle switch

I can't seem to be able to find the adult filter toggle switch on the app,any ideas?

Still no 5G with NR5103

My router has updated to the .12 firmware but still not getting 5G, only 4G This both the same at my house and my dad's except he gets 4G+. Any suggestions?

Zyxel NR5103E software issues

Hello all,I just wanted to hear what others thought or if they have been told the same advice. Essentially I have had drop in my service since the 24 of nov. Speeds terrible & fluctuating, significant packet loss. I managed to get through to someone ...