Broadband – Get support for broadband related queries

Disappearing Posts

All,I have written an account of my negative experiences with Three 5G Home Broadband over the last 9 months, in the hope that the enlightenment might assist other customers in deciding whether they need to cancel in the "cooling off" period (if they...

Three rolling out 5G Hubs with old firmware

Who's received their new zyxel NR5103e Hub and unable to get 5G.Thats because the firmware version is v1.00(ACBJ.000b8.and won't connect to 5G network.The Hubs need to be updated to firmware v1.00(ACBJ.000b10 to work. so, you may be asking how do i k...

Running network attached storage through a ZTE M801 5G hub

I have a Synology network drive attached to my network switch which derives broadband from a ZTE MC801A 5G hub. The drive is perfectly accessible to my local network but cannot be accessed externally from the WAN. Normally this would be a simple matt...

5G Home Broadband Unstable

seem to be only able to do one thing at a time while I'm connected, even checking my email or having multiple devices connected just takes the router down to 3G/4G and renders it essentially unusable. anything i can do to help my broadband not be wea...

No 5G reception on the new Three 5G hub NR5103e

Just purchased the Three Home Broadband and have been supplied with the new router Zyxel NR5301e with firmware v1.00 (ACBJ.000b10However it will not connect to 5G, looking on other forums this seems to be widespread, not very good releasing a new ro...

ARLO Cameras disconnecting from 5G Home Hub

Anyone else using ARLO cameras? My ARLO hub keeps disconnecting from the 5G router, and reconnecting - this happens quite often, and the cameras show offline. ARLO have looked into the problem but not come up with anything.Thanks

Can Three supply an external antenna for my Sercomm LTE2122GR router?

I tried looking for details and specification for the Sercomm LTE2122GR home router. I used the link provided on the help screen for the Sercomm website, it is in the USA, and does not list my router anywhere. I have a problem receiving a good 4g sig...

Home broadband stopped working

I've been using Three home 4G broadband for about 4 months now and its been a pretty good experience. It was made even better when I invested in a Poynting external antenna and had it installed... was getting 160mbpsUnfortunately last Monday the se...

5G router Antenna working?

HiAre the antenna ports on the 5G home router enabled? I am thinking of getting an external antenna to boost signal

Safe search locked on

Hi, safe search is locked on by 3 and I’ve tried to access network settings and change it but can’t see how. I can set parental controls but not remove safesearch. Any suggestions?