Devices – Get support for device related queries

Seven day ATW add on not working for data

Yesterday I purchased a seven day ATW pass which has not connected to any data services in USA despite being in a T-Mobile 5G area. On with Three Live Chat today who then abruptly ended the chat without completing the conversation - very poor. Tran...

I don't know why my plan is not activated

I can't believe this scam I top-up with £15 and I activated ad-ons with £12 ,10gb but unfortunately my money disappeared ,no Internet and balance 0.00.Shame this is a scam three

Sim

does a new sim come with my new iPhone 15 pro max?

Back up failure

Why wont my galaxy watch 6 back up automatically. All the settings are correct. Fully charged phone and watch but nothing happens. Any suggestions?

I can't identify my bills

I bought ipad pro 12.9 with sim card under three contract. But I can't send text massages or even three company massages. So i don't understand now how much i pay them now .According to my bank account they charge for two times same items. I checked ...

Using a new sim

I have finished my 24 month contract with 3.I will keep the phone and switch to a sim only deal.When I put the new sim in will I lose all the contacts,apps photographs etc.Or do I need to back everything up.

Sim-free purchase in store

If you are already a Three customer on a sim-only plan, why are you charged £10 for a "top-up" in store when buying a handset outright? Why can't this be waived?

DPD Tracking Issue

I recently ordered an iPhone 15 on the Three website, and I was allowed the phone as I passed the credit check and got sent my tracking reference number and the contract details, however, I downloaded the DPD app so I can track my delivery and when I...

Sim card

Will my Samsung S 22 sim card fit any other phone. I was a pay monthly customer but just cancelled. I want to keep my number

Samsung mobile

Good morning my Samsung is under contract with Three for damage cover. I have paid the excess and was told it would be fixed within a few days. my mobile is ***********. I have not heard anything since. please let me know what is happening. kin...