Devices – Get support for device related queries

Returning Three Phone

On 19th December I received a returns label eventually after several contacts with 3. I took screen shots of the Live chat communication which is just as well as 2 advisors stated that this returns label had been requested. However, the customer rel...

Unable to link Apple Watch to plan

I’m unable to link my Apple ultra 1 watch to my three plan. I enter the email and password to my three account. A message then appears saying one of the fields is missing and goes no further.Am I missing a text field to fill in? Is there a fault with...

Higher upfront cost

Good morning, i was denied of a phone contract because of credit scores that was 4 months ago. I want to re apply again but i want to know if i stand a chance if i pay the highest or higher upfront cost.

Transferring e-sim from old iPhone to new iPhone

Hello,I just purchased the new iPhone 15 pro and I was trying to transfer my e-sim from my iPhone 11 to my new phone and it wasn’t working I tried several ways such as the direct transfer through iOS and through QR code it’s not working. Can you plea...

Samsung Watch Pairing Issue

Hi all,I am on a SIM only plan with Three. Recently I ordered a Galaxy Watch 6 Classic, which arrived today. I am trying to set up the LTE (Smartwatch Pairing) for the watch, but this isn't working. Here's what happens:1. I click 'Set up a mobile pla...

Unable to get returns label

Upgraded to a new contract on the 24th November only to receive a handset on the 29th November which was faulty (unable to get service). This went through a troubleshooting process and the the second line technician advised this would need to be inve...

5g Broadband no 5g

I have no 5g connection on my NR5103E hub

Best solution Ben Hollows

Hi my phone is broken, and I when ever I say I'm getting connected they hang up and when I do it online they dont have my phone as an option.

Problem with bill payment

Hello I have agreed to pay £5 for a month for my contract for this phone but they've taken £6 pound which I'm not happy about , and also the money has been taken before a month has come since I got the contract. Its only been 16 days since Ive got it...

Fake iphone 15 Pro Max Delivered

Hi guys,Just wanted to make people aware that today I had a delivery of my new iPhone 15 Pro Max via DPD. The package was sealed but once I opened the box, I found a fake Chinese copy of the iphone 15 Pro max. I have spoken to Three Customer services...