Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[neil4364]

Same here, S63 South Yorks. You are not alone.

[Shring]

Thanks mattjw70.  So it looks like they have not solved the problems then, despite their Tweets to the contrary.

[mattjw70]

Same problem in DL4 shildon co. Durham

Any advice would be appreciated

Thanks 

[Shring]

Thanks ElaM.  How do I contact Home Broadband support?

I tried to login to my Three account and it sends a verification SMS to my SIM, which is in the router, which cannot connect to the network.  Brilliant idea that ...

[ElaM]

I have the same issue in NP7. Customer service don’t answer and the chat assistant is useless. I’m trying to find out in there’s an issue in this area. 

[Shring]

So, where does this leave my problem?

Three UK

@ThreeUK

Following an issue with our network yesterday for a number of customers, services have now recovered. We apologise for any inconvenience caused.

7:16 am · 10 Feb 2024

twitter.com/ThreeUK/status/17562154934996870884

[Shring]

Thanks MZone.  I don't have social media accounts.  The service status for my postcode also says no problems have been reported, hence my post.  Fingers crossed it's the Three network problem that is the cause.  Cheers·

[MZone]

From social media: Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.

[ElaM]

I can’t get online. The 5G hub shows lights for power and WiFi and a red light for network. No other lights. I’ve tried calling customer services to no avail and the chat assistant doesn’t help. I’ve reset - several times. I can’t find out if there’s an issue in my area. I don’t have a Three ‘phone - just broadband.

[Psmithson]

There's been a national problem Friday and Saturday but they announced on twitter that it was getting sorted out around 5pm. Maybe it's taking a little longer in your area?