Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Mobile Data

For the past month i have been having issues with my mobile data, it randomly stops working and randomly comes back on. The issue used to be every couple days which was bearable, now this has gotten to a point where it does not work at all.I turned m...

Personal Hotspot

Hi, Ive been using my hotspot as my tether network, but today it isnt working. I tried resetting my network settings, reset my phone. Replug SIM nothing works. I tried flushing DNS on my pc too. Any troubleshoots?

Student Saver SIM - being told 'unlimited' data has expired.

I have a 10 month student saver sim which I pretty much rely on and the data has been off for a couple of days now. Just had a web chat (finally) and being told the "unlimited" data has expired and that there's no allowances on that account.It was ac...

Unknown Contact and VoLTe

It is a shame. I have been with Three (SIM only monthly contract) for 20+ years but it appears that I will have to leave.There is a sad lack of support for VoLTe which means that, when on 4G, every call that comes in give and Unknown Caller (Contact...

No internet on new unlimited data pack

My unlimited data pack renewed 3 days ago, was working fine last night then this morning i wake up to find i cannot connect to the internet at all. The phone is working fine, shows 5 g reception, checked wifi on a friends broadband all working well. ...

No internet connection since morning

I'm having problems with internet connection since this morning. The network keeps asking me to log in into it. When I opened my app, it told me it wasn't supported anymore, so I had to install a new Three app. I did it and logged into my account. I ...

Internet

I have problems with the Internet

5G router not connecting to internet

So I bought this 5g router Zyxel NR5101 and I've put a sim card in it overnight but still don't get any internet from it (WiFi says connected without internet) and the internet sign on the router is red. Does anyone have any solutions please?

Signal dropping on Zytel and ZTE routers

This is a long one, so buckle in ...I joined Three just over a month ago and got my Zytel NR5103E 5G router. Testing it on speedtest.net, the speed was in the range 70-150mbps which I was happy enough with. However, within the week, I noticed that my...

voice mail

When i try and change my voice mail recording it cuts the call when i press # to save it. it used to work fine but seems to have changed recently.