Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Network issues for over 1 week in Darlington

There's been very little coverage and slow speeds in Darlington town centre for almost a week now. What is going on?. There's no service coming from the mast atop Northgate house, instead I'm relying on sub 1mbit band 20 from distant masts like the o...

SIM won’t work after I’ve been out of the UK for 6 months

I’ve been away for 6 month to Australia to work. I’ve come back to the UK and now my SIM won’t work at all and it won’t connect to a network. Please help!!

Data

I have purchased an add on for 50gb of data and the internet won’t work

Voice breaking up on calls!

I can’t have a conversation on the phone as I keep breaking up, ‘three’ shows no problems at my address!. Visited my local phone shop who told me there is a problem with three and people have been in to complain. I’ve checked OFCOM coverage checker a...

Why can’t I receive calls and texts on my three lin

Why can’t I receive calls and text on my three number

Data connection enquiry

I just downloaded the app and I don't have login details . How do I go about it ?

Spital Tongues Windmill Court

Anyone in this area having problems with their mobile data signal? Internet speed seems to go up and down. Is it because of my post code ?

Useless customer services need an email to register a complaint

Has anyone got an email address for complaints, as I need to have proof of a registered email being sent before I start an official complaint with ofcom?Feed up with the customer service giving incorrect numbers to sort out 3 pay issue, they caused b...

Emergency calls over Wi-Fi when roaming

I’m planning a trip to Italy. The place I’m looking to stay in has no phone reception but it does have Wi-Fi. If I ever needed to make a call to the emergency services, could I do this over Wi-Fi? I understand Three doesn’t support Wi-Fi calling abro...

Bad reception and no internet in NW10

HiIt has been 4 days now that I have got no internet in NW10. What is going on?Since saturday morning 29/4 all is see is generic "We are fixing and issue in your area" automatically updated every 15 minutes. How much longer is it going to take???