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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 15434 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 5820 Views
  • 2 replies
  • 3 likes

Can’t receive calls

Hello,On 01 of December I transferred my number to three. All good for few weeks, then after 14 of December I can’t receive phone calls and no one can help methank you

gicucaus by • Fledgling
  • 1068 Views
  • 2 replies
  • 0 likes

Appalling service with Three mobile for over a year.

I have had appalling service with Three mobile for over a year.Automated text messages, such as those containing one-time passcodes (OTPs), for example, from a bank or any kind of online account featuring two-factor authentication, including those fr...

Cancellation period

I've been with 3 for many years. My previous contract had expired and on 8th December I took out another contract with 3 which initially appeared to be a good deal. However after reading the small print I was unhappy with the roaming charges and deci...

AJS16 by • Fledgling
  • 1206 Views
  • 2 replies
  • 0 likes

5g mast activation

Any idea how long it takes for a 5g mast to get to be activated it got put nearly 2 months ago

groundsy by • Fledgling
  • 1329 Views
  • 2 replies
  • 0 likes

UK calls to other mobiles going straight to voicemail

I've been having persistent problems calling one particular mobile phone: rather than ringing, my call goes straight to voicemail, even when the two phones are in the same room. I've just had the problem with calls to another phone, from both my phon...

NJMorf by • Fledgling
  • 2560 Views
  • 1 replies
  • 0 likes

Deceptive Practices and Prolonged Network Issues

 I hope this post finds you well. I'm reaching out to share my frustrating experience with ongoing network issues and to shed light on what seems to be a pattern of inconsistent information from the support team.Over the past months, I've interacted ...

UnnamedH by • Fledgling
  • 1065 Views
  • 2 replies
  • 0 likes

Best solution Transferring a number to a new three contract

Here's the situation...My contract is up for renewal, but Three can't offer a competitive contract with the phone, data and contract length I want (unfortunately not even close).Instead, I've found a third party vendor that offers a significantly bet...

Deactivate voicemail

Hi,I’ve had many phone providers over the years but i can’t believe its impossible to deactivate boicemail with 3.I did the online chat recently and was tokd it would be deactivated, i even got a confirmation message the following day. But its still ...

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