Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32338 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11343 Views
  • 2 replies
  • 4 likes

No data

No data. Never works no matter where I am. I requested a new sim to be told I would need to deactivate my current one and wait up to 10 days to receive the replacement. I didn’t go ahead, waited to renew my sim only contract to be told I would get a ...

Lilliee by Fledgling
  • 960 Views
  • 1 replies
  • 0 likes

Broadband coverage

Does anybody else experience not having coverage anywhere in London? I’m finding myself bound in a contract and paying for a consistently unreliable service.

FP by Fledgling
  • 1285 Views
  • 2 replies
  • 0 likes

Internet is not stable sometime it does not give data

Previously I have lyca mobile and it was working amazing. but I made a contract(big blender) with Three. Now my internet is way poor, sometime it works and some it does not. I moved London and now here it is almost no internet. can't make any whatsap...

Signal issues

Hi , we have a awful phone signal from our house its almost impossible to carry out a conversation!! We have been with 3 for years . Initially we had problems with the signal .This was resolved by 3 supplying a booster box . However the box stopped w...

Trebor by Fledgling
  • 4405 Views
  • 3 replies
  • 1 likes

Data Roaming

Pls help. Data roaming is not working

Macsax by Fledgling
  • 1160 Views
  • 1 replies
  • 0 likes

PAC ported to wrong SIM

Hi Can anyone help or suggest what to do next. I’m new to Three. Situation is I purchased 2 business sims from an authorised Three Partner. One sim was data only and the other sim an unlimited data, calls and texts. I provided the partner a PAC code ...

Dahsin by Fledgling
  • 1600 Views
  • 2 replies
  • 0 likes

Sudden loss of internet TQ14 anyone else

Hi all  We are in TQ14 *** 12th May 2024 and have a 5g MC888 mobile hub which until today was working fine. About 2ish the Internet dropped out and then came back and reapted so I dug out 'FAST' and monitored.  The Internet was up and down like a yoy...

Where is the place to cancel add ons?

I bought an add on to be able to use data, and I simply can't find where to cancel it on my3 no matter where I look. I'm from the US and just had this to visit, so I'd really like to cancel it, but I just can't see where it is. I've looked under sett...

gbob by Fledgling
  • 6504 Views
  • 6 replies
  • 0 likes

Best solution Stonehouse

The site on Gloucester road ( 5G) is down again, located across from nippy chippy, outside old timber Merchants, has been working great until 2 days ago Second time it has gone down this years  HELP , is my only link to outside world and cant pick up...

No signal for Portugal despite having roaming. Anybody else?

No phone signal in Portugal.  I arrived yesterday.  Assumed roaming was automati.. Have since bought add on on line but have received nothing.  Cannot use the app because it is dependent on sending a text message for  verificaton, which is useless fo...

raeasy by Fledgling
  • 5157 Views
  • 2 replies
  • 2 likes