Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Cant recieve calls or texts

I swapped monthly contracts from within Three to Three as they had a cheaper option for my needs. Requested to keep my old number. Got sent a new sim with the new contract and it came with a temporary number. Great. Everything worked. Then they porte...

not sure how to cancel sim contract

Hi, I want to cancel my sim contract but I’m not sure how to cancel it.

PORTING ISSUES - Three refusing to fix

I know a lot of us here are having the same issue with not being able to receive calls or texts after porting to three.I've had this issue for 2 weeks now and after speaking to 20+ 'advisors' I'm getting nowhere. Constantly being told that they have ...

Best solution SMS texts not sending on New phone

Hi,I have joined the 3 after transferring my number from EE, I have a new iPhone 13mini from 3 every thing seem to be working but I can't send SMS texts. I've tried the normal stuff Apple recommends switching iMessage off and on, checking mobile da...

Remove restrictions

I would like the restrictions on my phone to be removed.

Best solution Change to E-sim

Hi, I wanted to change my pay monthly contract physical sim to an e-sim. Please advise on how I can do this.

Getting peed off

(Mind my language) I'm now really getting pissed off with Three they can't even king fix a king mast in king 4 months its really annoying that one I'm getting like 350 down then it drops to 0.8

5G appearing and disappearing

I live in an area with no 5G coverage (at least, not from Three).Recently on visiting the next town, which also has no 5G, I got a good 5G signal. However, later in the day, in the same place, it reverted to 4G.This has happened twice now.Is this som...

Can’t receive calls since pac

Hi I was given the date 23rd of June for my number to be transferred to three from Vodafone the 23rd came and nothing I couldn’t receive call or text to the number I wanted to bring to three today is 11pm Monday 25th June and I still can’t receive ca...

While in a call I randomly got, within 10 mins, “number is not recognised”

Hey,Nothing serious but just wondering why this happened? I am currently abroad and decided to ring a family member on their birthday. At around 10 mins into the call it cuts and the AI voice says “number is not recognised”. I hang up and re-call and...