Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32299 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11334 Views
  • 2 replies
  • 4 likes

My new 3 sim data charges

Hi my name is Bilal. I am using my new 3 data sim from 4 days. So i am asking that when the payment will be deducted from my account direct debit. And the end date is showing on three app is 18 may but today is 19.Thanks 

Slow speed

Strangely on the last evening of my 30 day trial my broadband speed has dropped to almost non existent. It's been very good in the previous 29 days, coincidence or throttling? I ran numerous speed tests on at least 7 or 8 different sites and the resu...

Bazowl by Regular
  • 1111 Views
  • 1 replies
  • 0 likes

Trying to use abroad, getting nowhere

I am in Greece, Athens.  A feel at home destination,  £2 a day up to 12 gb. Yet I have no service.  Phone won't connect.The only thing comes up is it says you may be out of data with Nova? It's today, new £2 charge applies?  I've had to pay for data ...

Ksmd11 by Regular
  • 2083 Views
  • 2 replies
  • 0 likes

NR5103EV2 External Antenna?

hi i recently got a NR5103EV2 three 5g hub in the last month or so, in a bit of a pothole with coverage, quite unstable with the signal even through fibre, hence resulting to this device instead, need some thoughts on some external antennas and the o...

m1 by Regular
  • 5244 Views
  • 2 replies
  • 1 likes

Network issues

Hi, Have a three sim and 5g hub, and have no network besides spotty 3g for past 48 hours (not been like this before, normally works fine) - has anyone else been having the same?

lamia by Fledgling
  • 1073 Views
  • 2 replies
  • 0 likes

temp cheap smartphone - wifi calling just won't work!

Normally use an iPhone 13 on 3 contract, having to use a cheap new smartphone for a few weeks - an IMO Q4 (unlocked). Transferred the SIM card today and set the phone up.I live in a rural area with poor signal and need the wifi calling - router is OK...

MrRJNNN by Fledgling
  • 2582 Views
  • 4 replies
  • 0 likes

No internet

Hi I am currently cruising , I have not had any Internet since I arrived in Kiev, then today st Stockholm,  why do I not have any Internet,  I am currently tetherd to a friend's phone 

Sal1 by Fledgling
  • 908 Views
  • 1 replies
  • 0 likes