Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Porting Issues

I requested to port my number over to 3 when I opened my contract with them 5 days ago and I was told it will be done by 03/07/23 but when it wasn’t I was then told on live chat that it will be done by 04/07/23 just for the same to happen the next da...

PUBLIC IP ADDRESS AND SPAM LISTING

Hi all - can somebody help?I have a 3UK 5G router. My public IP address has been listed on the Spamhouse block list for sending out what are deemed to be spam emails. I have scanned our system with many different options all of which have found nothi...

Porting Number Issue

Hi,I have recently taken out a contract with Three for my wife and had her existing number ported, however the porting has only been partially completed. She cannot receive calls or SMS. Her mother has health issues so really needs to be contactable....

Best solution Porting issues

Need some help with a porting issue….Was already on 3 but got a good deal on a new phone/contract from AffordableMobiles also on 3 so got that. Initially tried to get my number moved between the 2 monthly contracts but told that’s not possible so I t...

In Cyprus and can’t call or access any help

I am in Cyprus and want to be able to call and access voicemail. Followed all guidance to set up and getting ‘this is not possible’ message. Same message when I use the various methods to try to contact 3. Usually no oribkem abroad. Totally stuck. Ca...

Best solution Upgrades

Says I can upgrade but won't go through. Obviously there's a high one off fee. When's the earliest or best time to upgrade? It's a sim only on 12 months

4G No service in my area on housing estate.

I'm currently having to rely on 3G at 1.9Mbps as the local cell tower in the area is not working properly and I had contacted three but yet responses were ignored or got told "We'll forward onto our engineer" and year later still nothing is done abou...

Best solution Roaming

I’m currently in Spain - I’ve recieved a text saying I’ve used 12gb of data and reached 100% allowance. I’ve been here 1 hour ! I don’t even use that much data in the UK for the full month. I bought a pack for £10 for 7 days roaming. My partner also ...

No signal

07********* no signal my sim

Streaming issue

I think I have made a grave mistake in choosing 3 5g home broadband, the problem, when streaming tv content it's OK until I pause it or stop it, when (if it starts at all) I come to start it again it plays a bit then buffers & keeps doing that or ref...