Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Help to cancel

hi i want to cancel my three contract because network very poor and service also very poor. they always send extra amount of bill. i want to stop three service. thanks

Sim use in a mobile router

I can't seem to find out if I can use my sim on a mobile router in my motor home. Ive got unlimited data but using my phone as a hotspot is not ideal.

Underground Wifi - Dropped stations

Recently it appears that Three stopped supporting the Virgin WiFi networks on TFL underground stations, and instead we're meant to use Three_WIFI access points.Unfortunately it appears there are stations in central London where Three no longer offers...

Cell band gone?

I’ve been using 3 broadband with a Huawei B818 for well over 12 months now. All has been well having forced the band selection to band 3 (my mast has both band 20 & 3)Just last week my internet fell over, after some testing it seems band 3 has gone. ...

No internet connection on Mobile data

Hey, I’ve been having this issue for the past 2 weeks ever since coming back from a holiday abroad, internet worked completely fine before the holiday. Mobile roaming is on and connected I can see the 4G/5G symbol on the top of the screen (I’m on a i...

NETWORK OUTAGE WARNING TEXTS FROM THREE

I have 2 "3" PAYG phones; how come only one receives a warning text from "3" when thereis planned engineering work affecting my postcode?

New features

Come on Three UK, it’s almost 2023 now, still no esim support for mobile phones! Also would like to see Visual Voiicemail too, Three is the only major network not to offer these!Ive also noticed Three have increased their annual price rice from 4.5% ...