Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Voicemail turn-on/turn-off

Why do we need to call customer services to activate/deactivate voicemail?. Every other network I know has a self-service option. Why not Three ?

Wifi calling with text messages

Why Three do not advertise enough on Wifi calling with text messages, while they are the only 2 companies (including EE) that have this fantastic option

Best solution Call forwarding and roaming

Hi,If I forward all my calls to my UK Skype number (or another number), will I get charged while roaming ?. I need to turn on my phone while roaming to receive SMS messagesThanks

New contract promised to keep my old number

Hi. Can someone advise how to activate my new SIM card when I renewed my contract ? I have inserted the sim but it is pay as you go and it has different number. I was promised my number will stay the same . Is this a case that it will be the old sim ...

Three down again for internet

Three internet down again this is consistent

Apple watch cellular pairing issue

E53305.u have already paired device.chat to our team.i m not able to activate cellular plan gor my watch.this is error im getting

We received Three 5g hub today and connection is terrible

As stated in the title I received the 5g hub today and we tried it all over the house and the connection to the network is really bad, it’s not the Wi-Fi that’s the problem it appears to be an inconsistent connection to the Three network. If we run a...

Issue in network

Hi its simranjit kaur I want to know that why my network is not working properly

Cannot roam in Europe after enabling.

I enabled international roaming after arriving in Belgium, its been way over 4 hours and I still cannot roam. This is a big issue and only happened since my contract was changed by 3. It states I've set a 0 cap but I cannot call 3 to change.

Cannot receive phone calls while roaming

I am currently in India and cannot receive calls to my mobile. I can receive SMS, make outgoing calls and use data but when people try to phone me from UK they get the message "this number is not able to accept calls". I have tried different networ...