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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 6985 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3533 Views
  • 2 replies
  • 3 likes

Network coverage in Scotland

It's been a few months the network coverage in Scotland has worsened a lot so even if the signal on the phone is 4G 3 bars you don't get any or a very slow data connection, in some areas it drops to 3G and the the data connection is almost 0. I'm ver...

cinone by • Fledgling
  • 268 Views
  • 2 replies
  • 0 likes

SIM card double woes in Orlando

I bought 2 x 3 day ATW add ons to use in Florida for our 2 pay monthly phones. We arrived in Orlando and received a notification text from 3 telling us they were now 'active' - my account also shows it but neither phone can make calls. I tried online...

Three - Sort. Your. Network. Out.

So. I signed up with Three in 2020 as they had a deal on at the time. I've had to stay with them since then as my credit rating is low due to being made redundant and ill, hence I haven't applied for another network contract. I'm stuck with Three unt...

data abroad

can someone help me please? i have no data abroad, do i have to purchase a roaming pack or can i just get charged £2 a day?

Cant play games

My mobile data is working when it comes to surfing the web but not when I try play mobile games. Everything works fine on Wi-Fi. spoke to 2 different customer support staff which was no help, they changed some things on there end and said It should b...

Seany01 by • Fledgling
  • 181 Views
  • 1 replies
  • 0 likes

Internet

Hello ordered internet for today and it’s not working

Rusty1 by • Fledgling
  • 134 Views
  • 1 replies
  • 0 likes

No internet dispite paying

HiI purchased a 35 pound unlimited data pack several hours ago (pay as you go) and zero InternetThe contact number is automated and luve chat is non existent, I.e non responsive when I click.  Super frustrating and poor service  Any advice please 

Drl by • Fledgling
  • 149 Views
  • 1 replies
  • 0 likes

4G Connection

Hi I am currently in the USA and once again am unable to get any 4G connection - it is not only the USA but European countries I have visited in the past couple of years - it is very frustrating as when I leave anywhere with a Wi-Fi connection I lose...

Drumbles by • Fledgling
  • 146 Views
  • 1 replies
  • 0 likes
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