Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

not receiving OTP text messages from Marks and Spencers bank

As per the title - not able to receive OTP texts from Marks and Spencer. Trying to setup on my phone for first time. I do get messages from other companies including Three.please advise as to why this would be and what i can check to resolve this iss...

Help Needed: Unauthorized Contract Upgrade by Three, Seeking Advice

Hi everyone, I need some help and advice regarding an issue with my account at Three. Here's the situation: 1. Contract Details: I had two contracts with Three, one of which ended on 10 August 2024. I stopped using the number associated with that con...

Crap network

Is it possible to end contract without fees?.. worst network I’ve been with!

I am moving to Austria for 7 months... What are my options?

I am moving to austria in March for 7 months and coming back after that. I dont want to lose my number or device. What are my options?I am confused if i can subscribe to GoRoam for hat long, or if i am even able to.Some of the stuff online about Thre...

Porting problems

Hi. After I joined Three, I ported my phone number from Lyca and I can't receive any texts and calls. I think that the porting was not done correctly.Please can you tell me how to fix this. All my apps from the bank, NHS, Home Office are linked to my...

Best solution Scam phone call

I got a scam phone call from Sri Lanka I didn’t answer the call it lasted a few seconds is it possible that it could have copied your SIM card ?

No signal

Anyone lost network today?

Network issues, London N1

Today is Friday, the 22nd of November 2024 as anybody been having issues with their broadband service I have been having trouble for the last four days. Three days I had no connection at all today it works sometimes but not on every app. Anybody else...

PAC

Transfer sim from Libara to 3

unfair bill

I am writing to formally address an issue regarding an unfair charge on my account for the period from 13th October 2024 to 13th November 2024. To provide context, I entered into a 24-month combined handset and airtime contract for an iPhone 14 Pro M...