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Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2126 Views
  • 0 replies
  • 2 likes

Number transfer not working after 72 hours

Started porting process in store on tuesday 5th march. Hadn't happened by 6th so called up, was told to wait 24 hours. called on 7th, was told a ticket had been raised and to wait 24 hours. Called back today, no such ticket had been raised. Now been ...

sp90db by Fledgling
  • 167 Views
  • 0 replies
  • 0 likes

Abi_333

Hi .Why I don't have network and internet

abi_333 by Fledgling
  • 182 Views
  • 1 replies
  • 0 likes

Ported from Spusu help

Hiya I recently ported from Spusu and now I cannot receive calls it's saying number not recognised and I cannot even call myself it just times out cannot get certain texts or send certain texts even to myself please help thank you 

Altaieu by Fledgling
  • 209 Views
  • 1 replies
  • 0 likes

New Esim can’t activate and hotspot gone

Got an additional plan yesterday so I now have two esims. I received the esim today, and after taking 20 minutes of saying activating it said can’t activate. I have since tried several replacement esims with the same problem. Live chat was useless, I...

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Issue calling call centres

For months I have had an issue making outgoing calls to call centres. I can call a regular number with no issues, I can receive a call from anyone and anywhere with no issue but whenever I call somewhere that I have to use 'press 1' etc when the pers...

SAM5 by Fledgling
  • 204 Views
  • 2 replies
  • 0 likes

New addition sim

Just been on live chat and got an additional sim, yet the esim email hasn’t arrived yet. Usually it’s almost instant. The plan is showing on the app alongside my main esim, but I’m worried it won’t arrive 

No mobile internet

Hi, I’ve just moved from o2 to Three and PAC coded my number across. I’ve had a confirmation text saying that it’s been successfully switched over. Texts and calls are working fine but for some reason my mobile data isn’t working. I’ve tried all of t...

Noidea by Fledgling
  • 259 Views
  • 1 replies
  • 0 likes

APN settings

Hello, everywhere I look for the APN address there is a part where it specifies an MMSC, however once I go to the settings of my 5G HUB NR5103EV2  I can only put the APN followed by username and password and the last 2 Authentication type and PDP typ...

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