Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Can't make calls

I struggle to make basic phone calls. Often when I am at home. Calls either cut out completely, person on the other end can't hear me, or the call can't even go through (just hangs up).Wi-Fi calling doesn't work. I believe this is something to do wit...

Need new sim card

Hello can I get new sim please my one is damaged. Thanks

Unusable Mobile & Broadband!

This is FYI, so informed decisions can be made.It isn't the first time I've posted about this, but nothing has changed, in fact things seem to have gotten worse. I've ran upload / download speed tests and they both come back as VERY low. (.... before...

Documents

I need some documents like proof of purchase and proof of barring from three

Intermittent problems making or receiving calls

Hello I updated my phone to the iphone 16 pro just over a month ago and have been having problems making and receiving calls this last week but only on the occasion.Most of the time my calls will go through with no issues and then occasionally I will...

Network down

Hi, looks like the network is currently down, post code ln13. Any information available?

Mitigate Network Congestion

Hi,I've been thinking about ways to reduce the impact caused by network congestion. Are there any settings customers can change to improve the service and reduce the probability of congestion?Thanks.

Data roaming not working

I bought a 3 day go roam extra pass for my trip to Morocco yesterday, but it’s still not turned on !! I’ve not recieved any text message, but money left my account. The bot isn’t helping either. Does anyone know if I have to activate it and how?? It’...

Roaming expired

My account is a month to month sim which has Roaming included but my account says roaming has ‘expired’. Any ideas?

Three has been down here for nearly 2 weeks.

The network has been down here for nearly 2 weeks.Customer service is useless and the online checker just says there is an issue. Does anyone know a way of finding out what is actually happening?