Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution 3G to Top-Up. No 3G Web Access.

Just topped up and selected a 10GB Allowance for Internet Access via 3g Network with my phone, But, cannot access the web. Error Code 720.

Terrible customer service

Can’t actually speak to anyone and the digital always hang up

International Block

I have a very old contract with three, 20 years, and an advisor confirmed I have a block on my phone preventing me from using it abroad. Before he could fix the issue we were disconnected and every advisor I’ve spoken to since has said that it will w...

Not receiving text messages from Poland

I do not receive text messages from abroad(Poland) has anyone got the same problem?

Rubbish coverage

Awful coverage. I should never have switched from O2.

abysmal coverage

I live in SP10 area, I use Galaxy Flip 5 phone. Signed the contract with 3 in September last year and to be honest September can't come soon enough so I can change provider. The whole time I'm with 3 all I get indoors is 1 or 0 bars. Home, work, shop...

Understanding my bill

Hello hope everyone's doing okay, I need a little help understanding what the hell is going on. I pay my bills with three on time, always, I have a sim plan for my home broadband and phone, so why is it whenever I pay I still get a text telling me my...

No network

I’m on holiday in Cape Verde and need to receive a verification code for something important, I’ve got roaming on I’ve even purchased the 3 day go roam ATW pass this morning but not received a confirmation email, I can’t get any network at all I’ve t...

5g Data usage

Hi All,New 3 user here and also a fresh user of 5g in my area.My Previous contract was 100gb of data but i have only ever used around 10-20gb so i thought i would try 3 @ 30gb.The thing is i have only had it a day and used over 3gb on a few speed tes...

Data

Why is it not letting me get a data pack