Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3629 Views
  • 0 replies
  • 9 likes

Proof of usage

Hello, I have been in touch a few times with customer services but can't seem to get the help I need. It's a proof of usage I need for an insurance claim but am having no luck. I received a document which I was told was not valid for an insurance cla...

Dave87 by Fledgling
  • 204 Views
  • 0 replies
  • 0 likes

Worst customer care

HelloMy phone has been lost and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is appalling. ...

usman99x by Fledgling
  • 286 Views
  • 1 replies
  • 0 likes

Proof of usage

Hi @JonathanB A few questions in my mind after seeing a lots of post about not getting proof of usage or barring by calling customer services.1) are customer service not authorised to give proof of usage or barring?2)are people in customer service no...

Heena by Fledgling
  • 814 Views
  • 4 replies
  • 0 likes