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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3670 Views
  • 0 replies
  • 9 likes

How to buy Data Pack using cash credit?

Hi! I topped up my account with £10, but when I try to get the £10 Data Pack, the app asks for my credit card again. They say I can use my cash credit, but I don't see this option anywhere. Can someone help me?

Can’t login

I woke up this morning to see I had a message with an issue number. It said I had to login to view it so I tried on the app but my account was blocked and needed details. App then said there was technical problems. I’m not sure what to do

Dan9 by Fledgling
  • 500 Views
  • 1 replies
  • 0 likes

payment

Hello, I'm trying to get credit, but it doesn't accept my card, I tried a few cards and it didn't work.

eymenpr by Fledgling
  • 251 Views
  • 0 replies
  • 0 likes

Cant activate my sim card

Hi. I bought a 3 Sim card in Cork recently but I cannot activate it at all. I have followed the steps provided but for some reason it's not working.  All I have received was my phone number but no text of the si card is activated.  An I get some assi...

pressy1 by Fledgling
  • 1227 Views
  • 3 replies
  • 0 likes

Best solution Switching from Pay monthly SIM contract to PAYG SIM

I can't seem to find any information about switching from a monthly Three Advanced SIM 8GB Data Unlimited Minutes - 12 month plan to PAYG keeping the same phone number and using a physical SIM card (in an iPhone). How does one proceed and what is the...

panda by Regular
  • 8077 Views
  • 29 replies
  • 0 likes

Data pack abroad?

Hi allI'm looking at the data packs and just want to confirm that the included minutes, texts and data can be used in Europe and the USA with no extra charges at all?I'm just confused as to why you would sign up to a contract for the same price and t...

New Pay As You Go Activated in Netherlands

Hi, We activated the New Pay As You Go sim card in Netherlands. It was activated but the problem was I have a scheduled data pack on 18/06/2023 which is not activated until now. Is there any way to activate this data pack manually? currently here now...

haruki by Fledgling
  • 415 Views
  • 1 replies
  • 1 likes