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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3597 Views
  • 0 replies
  • 9 likes

eSIM Availability

Hello, any news on the esim rollout, would it be available to your PAYG customers? I think you did complete a trial last summer but it all went quiet.

helios78 by Fledgling
  • 2827 Views
  • 12 replies
  • 0 likes

Need to top up my mum's PAYG but not sure how...

Hi...my mum has a PAYG SIM which I got for her in early December. She's currently in the USA but she did use the SIM in the UK before she went. I want to top up for her, as her month's credit is pretty much up. I searched for how to do this and the T...

Deactivated Sim

Hello,The phone that i use for backup seems to have it's phone number deactivated (and possibly deleted?) I'm unable to ring the number anymore. This device was used for 2 factor authentication to get into some accounts. I've read you need to top up ...

Jam12345 by Fledgling
  • 6570 Views
  • 4 replies
  • 0 likes

Data Plan Query

Hi,I was looking at the New Pay As You Go leaflet and I saw that there was a £10 plan with 6GB of data that had a duration of 24 months. However when I log in to my account that plan is not available to purchase. Has it been removed? Thanks.

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17-pdr by Regular
  • 796 Views
  • 2 replies
  • 0 likes

Best solution New payg invalid details

I activated my payg sim yesterday. I have been unable to sign in either in the app or online. I keep getting 'Those details aren’t quite right. Have another go.' The details are correct. I can change my password & receive the email link.I have topped...

tippy by Regular
  • 1317 Views
  • 2 replies
  • 1 likes

Roaming in Jersey, Channel Islands

I’m currently in Jersey, UK, and am happily using my data and text allowance from my auto-renewed pack without a problem. But when I try to make calls to any number (including landlines and private residences) it does not work and requires me to add ...

smawfda1 by Fledgling
  • 1990 Views
  • 3 replies
  • 0 likes

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3597 Views
  • 0 replies
  • 9 likes