Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.
I went through the early upgrade process online to upgrade from the iphone 15 to iphone 16 when going through the process it said nothing about any charges or anything and now 2 months later they have tried charging me for the iphone 15 and the 16 if...
So I had an email on the 28th of October saying I could trade my old phone in when renewing my contract and they would give me £150 on top of the regular trade in value. So I spent an hour on the phone signing up to a new contract. Received the new p...
Upgraded to a new 3 Sim. But the sim card has a new number. I was under the understanding that if i was just moving moving to a new plan my number would not change? Should I just leave my old sim in and the plan will change instead of inserting the ...
I want to swap my iPhone 15 Pro max with iPhone 16 Pro max is it possible ?
I purchased a mobile and sim from 3 about 7-8 years ago. I would have thought it would have been paid off by now but, I’m paying for it? Can someone tell why? I’ve tried to get an explanation from 3 but, to be absolutely truthful I could barely under...
@I want to discuss a contract
Got an adjusted price and the email said I would be paid on 5/11/2024To this date 19/11/2024 no payment to my bank has been made.Trade in team and three support are claiming each other is responsible and I am going around in circles. What can I do?
I sent my phone to your trade-in contractor, and two days later, I received a message from them stating that my phone had not been received. In response, I provided them with the tracking number, post office confirmation, and Royal Mail delivery conf...
Hi,I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my orde...
Upgraded early through Three. Gave me a trade in option, £249 offered for my trade in. I have sent off as instructed, received (eventually) a confirmation from Ingram Services Ltd that they have my device and payment has been sent on 22/10/24. It ma...
