Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2179 Views
  • 0 replies
  • 2 likes

Ported from Spusu help

Hiya I recently ported from Spusu and now I cannot receive calls it's saying number not recognised and I cannot even call myself it just times out cannot get certain texts or send certain texts even to myself please help thank you 

Altaieu by Fledgling
  • 230 Views
  • 1 replies
  • 0 likes

Issue calling call centres

For months I have had an issue making outgoing calls to call centres. I can call a regular number with no issues, I can receive a call from anyone and anywhere with no issue but whenever I call somewhere that I have to use 'press 1' etc when the pers...

SAM5 by Fledgling
  • 222 Views
  • 2 replies
  • 0 likes

Not working

Hello I can’t call and my internet not working so I have 3G monthly plan

Suspended Account

So Three have last night Disconnected my Sim. On the app and online it says no active lines and account suspended. I assumed this was down to me possibly missing a Payment however I’ve not received any notification of missed payment or warning of my ...

ScottA95 by Fledgling
  • 549 Views
  • 2 replies
  • 0 likes

I never get signal

I replaced my Samsung with a newer version around December 2022. Since then i can never get signal in my "spots" around the house. The 3 shop gave me a new sim, it didnt help. I logged it with 3 as an issue, no help. My husband uses a variant of 3 an...

Porting Issue

I am a new customer to Three from EE and decided to transfer my existing number over, unfortunately the port seems to haven't worked properly i can send calls, texts and use data but when trying to call my number i get "sorry this number is not recog...

Can not make receive calls

Hi all. Since yesterday my phone will not make or receive calls. I van text and data is fine. Just not able to connect message when calling.Answers anyone? 

Andyt-40 by Fledgling
  • 348 Views
  • 1 replies
  • 0 likes

Network Issues 09/02

Hi Everyone, Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused. We'...

JonathanB by Community Moderator
  • 11599 Views
  • 105 replies
  • 0 likes

Number porting issue

Please help!! I previously encountered an error about a week after I joined Three and ported my number from O2. All worked fine until I received a disconnection message from Three, which occurred as my ported number had been lost. After contacting cu...

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