Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14525 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5089 Views
  • 2 replies
  • 3 likes

Best solution Connection dropoff in Kingsclere

Alright, let's begin with some context: When I signed my 3 contract back in 2023, connection speeds where I lived were decent for a countryside village that relies on one local transmitter for most of its networking needs. Prices were cheap (and stil...

Naidvar by Regular
  • 345 Views
  • 4 replies
  • 0 likes

New sim - Not direct from 3 - Not activated - Can't find number

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.To speak to 3 support, I need to know the nu...

Joe81 by Regular
  • 1040 Views
  • 11 replies
  • 1 likes

Sim still not activating

Hi all.Im at my wits end about this and Im hoping someone can help.I upgraded / renewed by mobile home broadband on the 24th Jan and was sent a new hub. I noticed on the day that my old broadband hub / sim had been stopped working. I was sent a new s...

karlc by Fledgling
  • 314 Views
  • 2 replies
  • 0 likes

Need new sim

I need a new sim and I can’t get into my account to order it and it says they sending a code to the lost sim wat can I do

Clucky by Fledgling
  • 183 Views
  • 1 replies
  • 0 likes

three 5g hub issue

i am having a few issues with my three 5g hub, the hub is located at a top bedroom windowsill and i'm getting speeds as low as 10 mbps download and 0.2 mbps upload and the wifi keeps disconnecting and reconnecting in its own time. i have checked my l...

Three network Call centre scam

Hi,I am here to talk about a huge scam i have used three network for 15 years and for the last three months i have been trying your call centre and they had on of the worst service in my hole life i have lost  around £550! i will not be using this se...

jannik by Fledgling
  • 306 Views
  • 1 replies
  • 1 likes

Esim to physical sim

Hi is possible to change from esim to physical sim? Can I still use esim until physical card get delivered? Thanks 

Consumer to business mix up

I was originally a three consumer customer but at thr start of December decided to take out a Three Business contract. I was told that bringing my mobile number over to Three business wouldn't be a problem and just a simple C to B transfer. My number...

BGS9 by Fledgling
  • 205 Views
  • 1 replies
  • 0 likes

Best solution moved to three with number on iphone 12 but unable to receive text SMS

moved to three with number on iphone 12 but unable to receive text SMS I’ve recently moved my service and number to three but since my number moved no one can sms me.  Imessage works fine and I can call and surf and I can send texts outbound, but whe...

jla113 by Regular
  • 498 Views
  • 4 replies
  • 0 likes
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