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Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Conversations

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2141 Views
  • 0 replies
  • 2 likes

Best solution Wifi on London Underground asking for password

HiFor years I’ve had no problems using the THREE_WIFI on TFL services. I recently removed an eSIM (but left my 3 physical SIM settings unchanged), and since then I’ve been unable to connect. When I try to join the network I get asked for a username a...

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JB648 by Regular
  • 785 Views
  • 10 replies
  • 0 likes

New 4G MiFi Broadband - Can't Connect

Hi all,I'm a new customer with Mobile Broadband and received my Data Only SIM and MiFi 4g router today. However, I've been unable to connect and am getting a solid red light on the signal indicator of the router.For a bit of background, I've already ...

Not working

Hello I can’t call and my internet not working so I have 3G monthly plan

Suspended Account

So Three have last night Disconnected my Sim. On the app and online it says no active lines and account suspended. I assumed this was down to me possibly missing a Payment however I’ve not received any notification of missed payment or warning of my ...

ScottA95 by Fledgling
  • 489 Views
  • 2 replies
  • 0 likes

My three sim is not working

I'm using three from last 5 months. I buy a new phone and my current three sim is not working on new phone but all other networks are working. Please someone help me. @Three1 

Porting issue

I had my number ported from Lebara to 3 yesterday but I'm not receiving any calls or texts. When I ring my number from another phone it says my number is not recognised. I think it may be a split port. I spoke to live chat and they're sending me anot...

RickyP by Fledgling
  • 309 Views
  • 2 replies
  • 0 likes

Porting Issue

I am a new customer to Three from EE and decided to transfer my existing number over, unfortunately the port seems to haven't worked properly i can send calls, texts and use data but when trying to call my number i get "sorry this number is not recog...

Conversion to eSim

I currently have a Sim only contract with 3 since December 22 (ie not a 'Three My Way' contract ). I am using an iPhone 12 with a physical sim. I want to buy an iPhone15 to use instead. This phone supports only eSim.My iPhone12 could also take an eSi...

TheIanH by Fledgling
  • 572 Views
  • 2 replies
  • 0 likes

Number porting issue

Please help!! I previously encountered an error about a week after I joined Three and ported my number from O2. All worked fine until I received a disconnection message from Three, which occurred as my ported number had been lost. After contacting cu...

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