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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14417 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5001 Views
  • 2 replies
  • 3 likes

Standard Voicemail Greeting

Does anyone know how set up an automated voicemail greeting? I don’t want to record my name, I just want the generic message. 

MCSN31 by Fledgling
  • 8050 Views
  • 3 replies
  • 0 likes

Best solution Voicemail

How long are voicemails stored? Is it 14 days if not listened to, and 7 days if you do listen to them?

UK calls to other mobiles going straight to voicemail

I've been having persistent problems calling one particular mobile phone: rather than ringing, my call goes straight to voicemail, even when the two phones are in the same room. I've just had the problem with calls to another phone, from both my phon...

NJMorf by Fledgling
  • 2445 Views
  • 1 replies
  • 0 likes

Deactivate voicemail

Hi,I’ve had many phone providers over the years but i can’t believe its impossible to deactivate boicemail with 3.I did the online chat recently and was tokd it would be deactivated, i even got a confirmation message the following day. But its still ...

Best solution Network issue Tenterden transmitter

Since 7.30 last night the transmitter has but sending out a signal with 1.3 go Dow load speeds and I bar for calls. I know it’s the transmitter as I have 5 devices all saying same thing. Also my Mac traced the issue back to it using diagnostic tools....

Cm by Regular
  • 1727 Views
  • 3 replies
  • 0 likes

Three is going from bad to worse

Three recently introduced a system upgrade which included Three insisting that customers who had more that one telephone number had to re-register their account using separate email addresses for each number. To me this was a ridiculous and chaotic c...

Voicemail Restricted

My voicemail has been restricted and I have contacted the Chat Team several times and also been into the store and nobody seems to be able to resolve it, can you help? 

Anonymous by Not applicable
  • 881 Views
  • 1 replies
  • 0 likes

Cannot receive SMS after porting number to Three

Cannot create an account with Three and cannot receive SMS or calls, tried speaking to the so-called support on chat and after 2 hours gave up.Whenever I call my number from another phone I just get my old voicemail from my old provider.Received a te...

disk0360 by Fledgling
  • 1601 Views
  • 2 replies
  • 0 likes

voicemail how to delete old message

Can somebody explain how you delete old voicemail message in voicemail and listen to more than one message when you have more than one message I chatted to a 3 mobile agent who didn’t resolve this and its driving me Nuts !

Unable to complete voicemail setup

I just migrated from o2 to three, and finished porting my number. I found visual voicemail doesn't work on my iPhone, and it said I needed to call. I call, and it says I need to set it up, fine. I set my pin, record my name, and when I try to record ...

keif by Fledgling
  • 2740 Views
  • 1 replies
  • 0 likes
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