Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12741 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4016 Views
  • 2 replies
  • 3 likes

voice mail

When i try and change my voice mail recording it cuts the call when i press # to save it. it used to work fine but seems to have changed recently.

tonyws by Fledgling
  • 1594 Views
  • 3 replies
  • 0 likes

Unable to change voicemail CALL FAILED?!

So I have noticed that Three has changed to a new voicemail service and since changing I am unable to change my personally recorded greeting. When I am recording my greeting the call just drops and shows 'Call Failed' is this a bug with the new voice...

MBHUK by Fledgling
  • 4208 Views
  • 8 replies
  • 0 likes

Cannot receive calls or txt

I can make calls send texts but not receive them since switching to three and keeping my old number from a different provider anyone else had this ,also I don’t see why I should pay for the month if I cannot do these things will three compensate ? 

Voicemail link on phone app not working

Anyone else unable to access voicemail from the phone app on iPhone?  When I click the ‘spool’ icon on the phone app I get a message, “Cannot contact to Voicemail. Call your service provider assistance”.  I’ve tried Three Chat but haven’t got anywher...

Voicemail access issue

I’ve just gone from payg on Three to sim only contract using the self same iPhone 12 retaining my original number but with a new SIM card.路‍The problem is that I can only access voicemail by dialling 123. I’ve set up my voicemail at network end in th...

Anonymous by Not applicable
  • 4211 Views
  • 6 replies
  • 0 likes

Voicemail not working

Hi, I have just setup my new phone this week but the voicemail is not working. Well I do get a text informing me that a message has been left. But when I ring 123 the call does not connect and times out. Is there a fault at three? Or is there a somet...

In Cyprus and can’t call or access any help

I am in Cyprus and want to be able to call and access voicemail. Followed all guidance to set up and getting ‘this is not possible’ message. Same message when I use the various methods to try to contact 3. Usually no oribkem abroad. Totally stuck. Ca...

Janemudd by Fledgling
  • 1865 Views
  • 2 replies
  • 0 likes

PAC code and EE number not not transferred by THREE

I have exactly the same problem with PAC code and EE number not not transferred by THREE despite their repeated promises that it will be transferred without any problem!! The man at THREE retail in Sutton, implemented the transfer from EE to to THREE...

Help by Fledgling
  • 1252 Views
  • 1 replies
  • 0 likes

Business account

Is there any difference being on a Business Account, compared to being on a Personal Account?

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