Broadband – Get support for broadband related queries

Best solution Broadband now so slow suddenly, faster when using VPN.

Hi there, after 2 months of great speeds, (over 300 Mbps) I now have download speeds of about 20 Mbps not even good enough fof 4k streaming or playing games on the cloud). If I use a VPN, get better speeds which suggests to me possible throttling by ...

new 5g home hub no internet

just recieved my new 5g home hub.Once I opened the box, I noticed that sim was already inserted. The main issue was there was no internet connection. I tried to remove the sim and put it back but did not work. I also contact support via chat but not ...

Faulty Hub Return

I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Each time I was told I would be sent a jiffy bag which didn't ever arrive. So I called the bu...

Extremely slow speed

Just received the 5g hub today and followed all the steps to install it. Tried to place the router in different location (close to windowsill). The signal and 5G are blue light but only got average 30 mbs maximum download speed and cannot even do a s...

Best solution Slow speeds

I have the broadband hub and have been with Three for quite a few years, has always been decent enough for me but the past few days I am maxing around 2.5 Mbps download but with around 80 Mbps upload, oddly enough my phone which is on iD (who are on ...

Best solution About to end contract soon then realized I never received £5 discount for paying with direct debit?!

I signed the contract in 2022 Nov and have been paying with direct debit since then.My contract is about to end next month, then I checked my account for bills and stuffs and saw the bottom of the page on my dashboard saying that my bills have £5 di...

Mr Wardy

I've been with Three for just over two weeks, in my first week the signal went down for about 12hours when I was trying to purchase something on Gumtree by the time it came back the item had gone.Then I had many issues with registering with Three for...

Internet down

Home Broadband down for 4 days now HD7. Any news on reconnection?

I want to use my own 4G LTE Mobile Router

Hi, I'm thinking of joining three and wondered whether I would be allowed to connect my own mesh router without speed restictions or will I need to have a badged three router?

DNS fails after 30 hours & daily scheduled restart stopped working

Hi, I became a new customer around the end of June 2024. I have Three Home Broadband with the supplied Three ZTE MC888 Router / Hub.Since around 4 days after day one (back in late June), the DNS has stopped working and the Hub requires a restart to r...