Broadband – Get support for broadband related queries

Home Broadband Query

Just a bit of a query with regarding threes Home Broadband.1) If someone takes out a 5G contract (say 24 month) and the service under performs after three stated it should work in your property, can you cancel the service, if so how long do we have?...

Broad band

I have never came across a customer service as bad as this you cant get hold of any one unless you are trying to buy some thing if any thing happens after 8 pm you totally screwed and when you do they take you in circles i know another customer that ...

Purchase 5G Hub

I have been using the 5G hub on a rolling contract while full fibre is installed in my area. I only have 4G connection but it has been enough but I need more a conisistent connection going forward.Another network provider has introduced 5G to the are...

Given bill 1 year after cancellation

Hi, I had a year contract with Three for the 4g Mifi device, I paid for the full year and called up and cancelled once the initial year contract was complete (September 2023) and destroyed the device as I no longer needed it. Thinking that it was can...

Hotspot WiFi

Hallo can I ask a question about it as I'm confused with the hotspot WiFi can it mess up with all of the WiFi here ?

data pack renewal

Hi, I bought a mifi that came with a payg 24gb data pack..I have about 6gb left..do I have to wait until all of the data has been used before I buy another payg pack?

Broadband awful last two days

Anyone else having issues with home broadband in North London?Been told it’s my local mast during busy times but never had it this bad. Can’t stream any television, cuts out after 10 minutes of play.router and online coverage saying all good so no wa...

Best solution 5G Boardband Outdoor Hub + Eero NAT questions

Hi,I'm considering getting 3 5G Outdoor Hub + Eero, but I have 2 questions regarding NAT.I want to use it for gaming on Xbox. What type of NAT does it use? Is it CGNAT or regular NAT, such as Open or Moderate?If it's CGNAT, can I get it removed by co...

Charged for 5G router that was returned

I cancelled my 5G Broadband with Three in May this year - after which I returned the router using the provided bag. A few weeks ago, I received an email saying it had not been returned, and I would be charged for it. I contacted Three Support, provid...

ZTE MC888A limited to 32 devices

Hi, just took out a new 3 broadband contract and found that my device list exceeds 32. Between lights and home assistants phones etc I need closer to 40 devices, The locked internal settings are 32 but all the specs indicate 64 devices can connect at...