Broadband – Get support for broadband related queries

5G broadband speed drop

The three 5 broadband came to our house with so much positive feedbacks. Things we so good for initial month when we were getting speeds up to 400 mbps. However, since last couple of weeks the speed dropped to 5-9 mbps. When I contacted the customer ...

5G Broadband Unusable

I live in North Bristol and the broadband has always been on the slow side (maybe 10mbps) but the last few weeks it has been completely unusable. I have tried doing speed tests in various locations around the home. I have rebooted it, made sure it ha...

From 5G to almost nothing, EH7

Unable to login to my online Three account (thanks to nothing happening after completing the captcha) and customer support haven't been able to resolve my issue so am left with no option but to post here.Been using the 5G broadband router for about 1...

Fluctuating ping on 5G router (NR5103E)

Until recently, I've had absolutely no issues with 5G service or the router itself.I can deal with the odd connection drop and reboot (which has been happening much more frequently of late). But now I'm getting fluctuating ping, seemingly out of the ...

Stop my contract due to your mobile data service is extremely poor

I wanted to stop using the mobile data which was fake, it greatly affected my daily life such as bank transfers and using some club cards, what should I do? I was busy and haven’t gotten time to discuss this issue before? Please stop my contact

Threew sending email not received return but have not sent a jiffy bag for a return.

Finally out of my 5G contract after 2 years of being unused. I was when I gave notice 30 days before I would receive a return for the modem. No return to date has been received. Now receiving emails you haven't received a return and will charge me £1...

My 5G home broadband is due to end on the 25th August, what happens then?

My 5G home broadband is due to end on the 25th August, what happens then?I don't want to renew so do I need to contact 3 before the end date and tell them I don't want to renew or will it just end?Thanks.

ZTE MC888 in bridge mode refuses to recognise my Linksys Mesh Router - No Internet over WAN

I've just set up my new 5G home broadband with the ZTE MC888 and the first thing I always do is put my ISP router into modem only mode or bridge mode and set up my own WiFi.Right now I have a Linksys MR9000 Mesh Router which is reporting no internet ...

5G home broadband loses connection

NR5103EV2 home 5G keeps losing connection to the internet. This happens multiple times a day and the only way to resolve it is to restart it. It is on my windowsill and reports that it has either good or excellent connection but it doesn’t. For the f...

5G Broundband Very Poor

My router is terrible. Speeds are so slow or non-existent. I have it in the window (ground floor flat) and my mobile (also 3) gets a better signal/data speed. I have been into the ZTE and it says it has 4G+ but if I carry out the ‘Suggested Position’...