Broadband – Get support for broadband related queries

Mobile Broadband down - B6

Since last Tuesday - 18/7 - Mobile broadband has been down in the B6 area of Birmingham.All the website has said all week is "Our engineers are working on masts nearby..." ..no better update than that!Trying to speak to Customer Service to get an upd...

5g router NR5103E native mesh

Can the NR5103E be used as the master router for a mesh? If so, which systems are known to work - I don't particularly want to purchase a 3rd party mesh system where I have to cable the first unit as a router to the 5g router in pass through, that is...

Laptop on WIN10 can’t see my Three 5G Home Broadband connection

Hi, I am using the Zyxel NR5103E Home Broadband for the last 5 months and my HP laptop running on Windows 10 is the only device I own who doesn’t show my Three Home Broadband network in the “available WiFi Networks list”. My iPad and my 2 android sma...

Three 5G was amazing now I'm fed up

I've been with three broadband at work and at home for around 3 years, I went for three at work as the signal tower is across the road from our office, got around 1100mb when we first tested this for our office site.I bought a new house and only had ...

Remove content filter

How can I get the content filter removed? I have tried ringing and given credit card details and had a credit check, told it would be removed within 24 hours but it wasnt, so I went in store today. If you go in store all they do is open the web chat ...

Connection issues

Hi my sky q box and sonos speakers have lost connection tried rebooting everything but they wont connect spoke to sky and they think its a 5g problem as does sonos i have internet and wifi connected on all other devices speaking to 3 technical servic...

Upgrade from 5g to 4g+

My 5G home broadband contract is up and I received an email asking me to contact them for the latest deals.I've been very happy with the 5G service and was expecting to upgrade to a newer device but have been offered a 4G+ hub as an upgrade with the ...

Accessing your 5G Home broadband account

Hellocan someone please help i want to access my home broadband account tp pay the bill and set up a DD but i can only get my mobile account information up even if i put in the sim number for the broadband thanks

Bridge (IP Passthrough) stopped working (NR5103E)

HiI lost 5G broadband connectivity through my NR5103E late in the evening of July 13th — I was away when it happened, and I have 2 separate broadband connections with different providers anyway, so I didn't know until I got back; trawling through log...

5G router configuration backup/restore fail

I need to do a factory reset on my 5G router (NR5103E) in order to carry out some testing to resolve an issue. Before I do so, I was planning to backup my existing configuration so I don't have to rebuild everything from scratch. I figured I would ...