Broadband – Get support for broadband related queries

4G Mifi not showing on other devices

I got my Three 4G Mifi today and put the SIM in, turned it on but for some reason the connection doesn't show up on any of my other devices like smartphone, pc or TV. I've reset it couple of times and no result. Has anyone else had this same issue ?

New customer - NR5103E V2 Hub

Hello, Looking for some help here.Recently joined Three 5G Home Broadband to replace my Virgin Media connection and so far after a week of use I have been hugely impressed with speeds and responsiveness, crazy how it feels snapper than cable broadban...

Expired certificate

I just received a new NR5103EV2 router but 192.168.1.1 is complaining that it's not secure because its certificate is not valid - details below. Any idea about how to solve the issue? Thanks Issued toCommon Name (CN)ZYXELcertOrganisation (O)ZYXELOrga...

ZyXEL NR5103EV2 WiFi password problems with Kindle and some other odd devices

Hi,This is a strange one. I have recently got a Three router (NR5103EV2) and connected up FireTV, Fire Tablet, Amazon dots, Ring doorbell, phones, computers etc but my 1 month old Kindle and my wife's older Kindle Oasis will not connect to the WiFi. ...

Any clever people know the answer to these home broadband quirks? Or a fix?!

Hi All! Just got three home broadband but there’s a few things I’m finding really strange that I can’t work out! Speeds seem fine but the 3 things puzzling me are;1) can’t send photos by iMessage using the broadband. They won’t deliver have to switch...

5g Broadband unable to connect to some sites

Since yesterday I have found that I am unable to connect to some websites and apps unless I use a VPN. I am also unable to connect to my works VPN or remote server but things like MS Teams and Outlook are fine. I have tried different things even a fa...

Home broadband

I recently switch to three 5g home broadband from ee and my xbox mtu was 1480 witch is fine but since I switch the mtu. my xbox series x is 1360 witch is below the required amount even tho In my router the nr5103EV2 shows as 1500 so I'm abit confused...

Suddenly unable to use a particular IP for any outbound traffic

Hi, been using my NR5103E for a couple of months now without issue.But today between 9am and midday something appears to have happened, and now I find I am unable to "see" a public IP on the internet which is a private Linux server i own. Its definit...

Trying to Cancel Mobile Broadband

I want to know if anyone else has encountered this issue. I have been trying to cancel my three broadband today as I've switched providers. My contact details were outdated and I had to go into a three store to get these changed, which was very incon...

24 Month Contract Ending

My 24 month contract ends this month and Three offered me a new deal at £24pm for 2 years. I did some searching and Fonehouse is offering £17pm for 12 months with cashback. Had a web chat with Three for an hour and they would only offer "Unlimited Li...