Broadband – Get support for broadband related queries

Best solution 3 won't help me return my router

I signed up for the 4G home broadband on March 1st, the HUB & sim were delivered the next day & I immediately decided to cancel. It just wasn't right for me & not really fast enough for a 24 month contract. So I went on the live chat & rang & I kept ...

Broadband issue

Does anyone know how to get the new 5g router i have the old version and plays up every day just randomly turns off and i have to reset it getting really annoying as its been like it since October rang 3 plenty of times and still haven’t managed to t...

Data Only - Strict NAT Type

Hi all,I have a new data-only SIM from Three which I'm using in a 4G router. Everything is working fine except I can't play some Switch or PS5 games, as they're reporting a strict NAT type. I'm using the 3internet APN, so I thought this shouldn't be ...

5g not working with my devices

I have just upgraded to 5g and a new router, hopeful everything would be better but a lot of my things now won’t work, ring doorbell and cameras and also limited channels on my tv, definitely can’t get Netflix or Prime, can anyone help me please

Number from in the zyxel nr5103e

Hi I've just changed the three zte router to the zyxel nr5103e. Its now set up in passthrough with my asus rt ax88u doing the biz .I cant for the life of me find my 3 number to register and use the online app .I've looked at the guide that three dire...

Best solution Three Home Broadband: Zyxel NR5103E drops connection and WILL NOT RECONNECT AUTOMATICALLY

Extremely frustrating - every time it rains, the router drops connection and DOES NOT RECONNECT automatically. It has to be rebooted manually, which you can only do from home.If you're away from home and rely on your home broadband to monitor your ho...

How is Three 5G still this bad?

Our 5G journey with Three started in early 2020, it was too early and they were not ready to launch this product, it took us 2 years and literally days of my life wasted battling with the dribbling morons on support to get to a working 5G connection ...

5G Hub red signal on both 4G and 5G

Hello everyone, Three network had an issue a couple of days ago, and the signal was lost for a few hours on most UK devices. My 5G hub ZYXEL NR5103E before that had excellent connection, but I still have a red light indicating poor signal on both 5G ...

Your mast upgrade spoiled my connection!

I got the Three broadband box a couple of weeks ago to evaluate as my possible primary broadband source.It looked promising, although I am on the edge of the indoor coverage zone, I worked out where the lone mast was and by putting the router on a li...

Best solution 5g router: ITV X not casing to Chromecast - all other services fine

Hi thereLast week my 3 5g router (ZTE MC801A) stopped casting ITV X to my Chromecast. It had been working fine before then since the day it was installed.All other services (iPlayer, Netflix, YouTube etc) cast fine.ITV X cast fine when I use a differ...