Devices – Get support for device related queries

E Sim cards

It’s so frustrating that Three still does not support E SIM cards despite this being promised that would be done before the end of 2022. Hmmmmm. Other providers are already providing this function so why is Three lagging behind? A straight answer wo...

bills

you have took money out of my card when i dont use the phone or data anymore so i would like to see if i could get the money back

Number issue new phone

So I upgraded and the new phone came today however in the device settings its showing a number that isn't my number despite me putting my old sim in. Does anyone know how I can change it?

Short codes

My phone won’t allow short codes in or out it used to work

Got a sim with new upgrade Phone

Hey I just upgraded my device on my contract but when the delivery came it came with a new Monthly Sim Card. But I want to keep my old number on my old sim, can I just use the old Sim or do I need use the new one that came with the device?

No SMS support for Apple Watch cellular

Just got my Apple Watch setup on 3 and realised it's failing to send/receive SMS on its cellular connection...I came across this thread while troubleshooting which demonstrates my experience I.E. Can make cellular calls even with the phone powered of...

S22 delivery date

Signed up for the fantastic in-store 27 a month unlimited everything Black Friday deal for the S22, delivery date is the 21st December. Which seems quite far away, is the 21st the likely date of delivery, or the 'worst case, covering ourselves' da...

Sercomm LTE2122GR 4g+ hub Administration portal issue.

My new router will not allow me to connect to the Admin portal via 192.168.1.254 which results in the message “This site can’t be reached. 192.168.1.254 refused to connect.”I have tried via laptop, iPad and mobile phone. By directly entering the addr...

phone order issue

Hello Three, as a loyal customer serving 12 years, i went to store to order my favourite Samsung phone of device S22 256 GB, with updated address to be delivered to me in 2 working days on 23rd Wednesday. unfortunately, they have send to my old addre...

Transfering my number to Three

Anyone trying to bring their number to Three? Twice I have tried and twice it has failed because of Three?