Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34450 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11977 Views
  • 2 replies
  • 4 likes

Network

Three network dire in my area , used to be really good , so bad now have three contracts will be moving to another network as soon as contracts expire .

Neil68 by Fledgling
  • 631 Views
  • 1 replies
  • 0 likes

Personal hotspot not working abroad

So I’m currently in turkey, and I’m trying to connect a device to my mobile to tether my internet, but it’s not allowing the connection? it’s worked many times previously over the years but now it’s no longer working 

DanMorse by Fledgling
  • 3236 Views
  • 1 replies
  • 0 likes

3 network not available since returning from Europe

Myself, my wife and son went travelling around Europe in August for a couple of weeks. We are all on the 3 network, and roaming worked absolutely fine.Since returning, my son's phone (Galaxy S22 Plus) has no signal on the 3 network. He did install an...

Foxholes by Fledgling
  • 4396 Views
  • 2 replies
  • 0 likes

Network issues

My network connection is so poor.Every time I need a connection, the SIM card always loses its connection.Please fix it…

Best solution Number doesn't exist

Hi, I'm currently in South Africa with roaming set up. When people try calling me from the UK it says my number doesn't exist. This is bad because it's the number on my CV! Any advice? 

nixic by Fledgling
  • 1598 Views
  • 2 replies
  • 0 likes

Data

I can't fully use my 75gb data, i just got my 3 sim few days ago, is there anyone knows?

Jjju by Fledgling
  • 675 Views
  • 1 replies
  • 0 likes

Network and Data steadily getting worse since July

Since July the network coverage and data in our village and around West Norfolk has been steadily getting worse. I used to have a decent signal outside and could happily stream audio/video, video chat etc.. Now I'm lucky to get anything! I've tried d...

ccwh70 by Fledgling
  • 1127 Views
  • 1 replies
  • 3 likes