Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
Hi all. Since yesterday my phone will not make or receive calls. I van text and data is fine. Just not able to connect message when calling.Answers anyone?
Community access test, I have had at most 2 bars for nearly 3 days. Is this normal? I have a two-year duration 24 gigabyte sim. My phone is a 4G, Honor 7s.
It’s seems that today’s issues were caused by a power failure at a data server centre. Why there wasn’t a back up power supply is something for Three to mull over.
Please help!! I previously encountered an error about a week after I joined Three and ported my number from O2. All worked fine until I received a disconnection message from Three, which occurred as my ported number had been lost. After contacting cu...
Arrived in Italy yesterday, my 7 days eu roaming data add on was active. Since i have been unable to use internet. I contacted three chat 4 times and nobody was helpful. Still unable to use internet. I had to buy. Dongle as working abroad for 1 week....
I have poor coverage at home and I have tested 2 other locations within 2 miles of home on many occasions, with 3 different phone models . All locations are listed on the 3 coverage checker as excellent for 4g. Coverage is in fact non existent- you c...
Have a new contract from Three and a new SIM. When I ordered I provided the PAC and stated I would like the number transferred over on Friday 9th. I have had the SIM in since Thursday evening and today my number has still not been transferred. How lo...
I purchased a new phone and contract last week, a Unlimited Lite Airtime plan with 5G and unlimited data and calls.My new SIM arrived but it did not have my old SIM's number. A week later the old contract has fully ended but the number still hasn't s...
No internet in NW10 1PU area. Restarted my phone several times, few times it wasn't even registering on the network, tried calling 333 - number not recognised. Tested sim card in another phone with same result. Nothing on network status checker.
Had 3 broadband with ZTE MC888 hub, which isn't even on the listed devices on the website.no issue for first 4 months with speeds of plus 800mbps download, then over last few days its tanked down to a max of 116mbps, and at the same time all my Xbox ...
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